• Led enterprise platform-level UX strategy for story creation and data interaction in SAP Analytics Cloud, focusing on entry-point clarity, workflow orchestration, and scalable foundations for enterprise analytics.

• Defined end-to-end user flows, UI floorplan, and interaction models to enable new features experiences across complex data scenarios.

• Authored engineering-ready design and technical specifications, working closely with engineering and SAP Core Design System teams to ensure correct component usage and long-term maintainability.

• Partnered with product, research, and engineering to validate concepts with enterprise customers and successfully support new concepts for Business Data Cloud and Analytic Cloud.

• Designed and shipped data-informed and AI-supported product features across Webex, serving millions of users and 36,000+ enterprise customers.

• Led research synthesis and product definition for features such as Personal Insights, translating behavioral data into actionable, human-centered experiences.

• Designed accessible, AI-assisted messaging experiences (Recommended Messages), adhering to WCAG 2.2 standards within a global design system.

• Partnered with product and engineering to explore AI-integrated concepts, contributing design input to innovation and patent-related initiatives.

• Translated global ride sharing company's complex business and data requirements into clear, human-centered workflows for enterprise analytics and internal platforms.

• Led stakeholder presentations through user storytelling, helping shift teams toward a customer-first, insight-driven approach.

• Contributed to internal UX maturity by sharing industry trends, ethical design practices, and accessibility principles through workshops and forums.

• Built and led a multidisciplinary UX practice, scaling the team from one designer to a cross-functional group and establishing core UX processes and standards.

• Introduced structured UX methodologies and facilitated workshops to align product, engineering, and stakeholders around user-centered outcomes.

• Led end-to-end research and design efforts across multiple industries, delivering accessible, scalable digital products.

• Contributed to the design and launch of responsive, accessible digital products across nonprofit, e-commerce, and higher education clients.

• Collaborated with designers, developers, and content teams in fast-paced production environments.