I provide AI Product Design/UX Research and People Operations services for high-growth startups, supporting organizations as they scale teams, systems, and products. My work blends user-centered research and cross-functional strategy to help companies build efficient processes and deliver better customer and employee experiences.

Select Clients & Engagements:

• Airwallex – Led People Operations for the Americas, redesigned workflows, improved cross-functional communication, and scaled workforce by 43% in six month period

• Personal AI – Redesigned AI web application, conducting all product research, delivered actionable product insights, and partnered with product/engineering to redesign key features that improved usability and customer retention across both B2C and B2B segments

Key Achievements:

• Built scalable People Ops processes for lean teams navigating rapid growth

• Designed and executed user research that directly influenced product strategy

• Partnered with senior leadership to improve organizational efficiency and product outcomes

• Led People Operations for the Americas, overseeing 150 employees in US, Canada, Brazil, and Mexico

• Owned Americas onboarding, conducting all new employee orientations, updating onboarding material, ensuring accurate completion of documentation (I-9 verification, offer letters, eVerify), background checks, and providing compliance trainings for hires

• Scaled workforce by 43% in 6 months, onboarding 65 new employees during hyper-growth period across US, Canada, Brazil, and Mexico

• Managed all offboarding procedures for voluntary and involuntary terminations, partnering closely with People Partners, IT, Payroll, and Sequoia for smooth offboarding

• Oversaw all contractor/external services onboarding and offboarding for the Americas

• Processed payroll in US, Canada, Brazil, and Mexico, partnering closely with Sequoia and Papaya vendors for issuing paychecks and auditing timesheets

• Administered employee benefits programs

• Managed all leave of absence cases, partnering closely with Sequoia and Director of People & Talent

• Completed all local, state, and federal compliance reporting, including EEO-1, Health & Welfare Non-Discrimination Testing, and HCSO Reporting

• Partnered closely with Revenue Operations, issuing quarterly commission target letters and completing commission payouts

• Prepared ad hoc reports from BambooHR, validating data, and providing metrics to Corporate Affairs, Financial Partnerships, Compliance, Revenue Ops, Finance, and other internal and external teams

• Supported 2025 Performance Review Cycle, partnering with global Payroll and People Operations teams to payout compensation increases, update BambooHR, and upload performance letters

• Redesigned web app - conducted user research, journey mapping, persona creation, sketching, and high-fidelity prototyping, collaborating with product management, engineering, and executives to launch in-app walkthroughs and product education, boosting day-one user retention

• Led end-to-end user research - conducted market research, user interviews, usability testing, journey mapping, persona creation, and prototyping to identify and implement UX/UI improvements for web app

• Coached and trained 6 HR Operations Specialists on HR processes in Workday, Jira, Simpplr, and Confluence

• Supported IPO during hyper growth period, with an increase in employee population of 3,000 to 8,000+, redesigning HR Operations processes to accommodate larger headcount

• Served as Service Area Expert for Compensation globally, assisting with 2023 Merit Cycle, corporate bonuses, executive compensation, equity, and Board of Directors audits

• AMER point of contact for Mergers & Acquisitions, advising on incoming acquisition data, and presenting Day 1 Welcome slides

• Point of contact for escalations, providing guidance on relocations, internal mobilities, terminations, new hires, conversions, contractors/vendors and merit cycle, partnering with HR Business Partners, IT, Workday, and Compensation Teams when needed

• Projectmanaged AMER Termination Processes, standardizing processes across Colombia, US, and Canada