# Selena de Leon > People Programs and Operations Lead @ Skylo Location: San Francisco, California, United States Profile: https://flows.cv/selenadeleon I am a people-driven professional with 8 years of Human Resources experience and 2 years in AI Product Design and User Research. My career spans high-growth startups and established tech companies where I have built scalable systems, influenced product direction, and taken on strategic responsibilities across People Operations, Product Design, and User Research. I am known for being adaptable and bringing clarity, structure, and momentum to fast-moving teams. Key accomplishments: • Advising companies on People Operations, Product Design, and UX Research to improve performance and accelerate growth • Designing and optimizing processes for high-growth organizations, including contributing to the IPO journey at Unity Technologies • Leading AI product redesign initiatives that delivered measurable insights, stronger user experiences, and improved customer retention ## Work Experience ### People Programs and Operations Lead @ Skylo Jan 2025 – Present ### People Operations & AI Product Design Consultant @ DE LEON Designs Jan 2024 – Jan 2025 I provide AI Product Design/UX Research and People Operations services for high-growth startups, supporting organizations as they scale teams, systems, and products. My work blends user-centered research and cross-functional strategy to help companies build efficient processes and deliver better customer and employee experiences. Select Clients & Engagements: • Airwallex – Led People Operations for the Americas, redesigned workflows, improved cross-functional communication, and scaled workforce by 43% in six month period • Personal AI – Redesigned AI web application, conducting all product research, delivered actionable product insights, and partnered with product/engineering to redesign key features that improved usability and customer retention across both B2C and B2B segments Key Achievements: • Built scalable People Ops processes for lean teams navigating rapid growth • Designed and executed user research that directly influenced product strategy • Partnered with senior leadership to improve organizational efficiency and product outcomes ### People Operations Specialist @ Airwallex Jan 2025 – Jan 2025 • Led People Operations for the Americas, overseeing 150 employees in US, Canada, Brazil, and Mexico • Owned Americas onboarding, conducting all new employee orientations, updating onboarding material, ensuring accurate completion of documentation (I-9 verification, offer letters, eVerify), background checks, and providing compliance trainings for hires • Scaled workforce by 43% in 6 months, onboarding 65 new employees during hyper-growth period across US, Canada, Brazil, and Mexico • Managed all offboarding procedures for voluntary and involuntary terminations, partnering closely with People Partners, IT, Payroll, and Sequoia for smooth offboarding • Oversaw all contractor/external services onboarding and offboarding for the Americas • Processed payroll in US, Canada, Brazil, and Mexico, partnering closely with Sequoia and Papaya vendors for issuing paychecks and auditing timesheets • Administered employee benefits programs • Managed all leave of absence cases, partnering closely with Sequoia and Director of People & Talent • Completed all local, state, and federal compliance reporting, including EEO-1, Health & Welfare Non-Discrimination Testing, and HCSO Reporting • Partnered closely with Revenue Operations, issuing quarterly commission target letters and completing commission payouts • Prepared ad hoc reports from BambooHR, validating data, and providing metrics to Corporate Affairs, Financial Partnerships, Compliance, Revenue Ops, Finance, and other internal and external teams • Supported 2025 Performance Review Cycle, partnering with global Payroll and People Operations teams to payout compensation increases, update BambooHR, and upload performance letters ### AI Product Designer and UX Researcher @ Personal AI Jan 2024 – Jan 2025 • Redesigned web app - conducted user research, journey mapping, persona creation, sketching, and high-fidelity prototyping, collaborating with product management, engineering, and executives to launch in-app walkthroughs and product education, boosting day-one user retention • Led end-to-end user research - conducted market research, user interviews, usability testing, journey mapping, persona creation, and prototyping to identify and implement UX/UI improvements for web app ### HR Operations Specialist (Lead) @ Unity Technologies Jan 2020 – Jan 2023 | San Francisco, California, United States • Coached and trained 6 HR Operations Specialists on HR processes in Workday, Jira, Simpplr, and Confluence • Supported IPO during hyper growth period, with an increase in employee population of 3,000 to 8,000+, redesigning HR Operations processes to accommodate larger headcount • Served as Service Area Expert for Compensation globally, assisting with 2023 Merit Cycle, corporate bonuses, executive compensation, equity, and Board of Directors audits • AMER point of contact for Mergers & Acquisitions, advising on incoming acquisition data, and presenting Day 1 Welcome slides • Point of contact for escalations, providing guidance on relocations, internal mobilities, terminations, new hires, conversions, contractors/vendors and merit cycle, partnering with HR Business Partners, IT, Workday, and Compensation Teams when needed • Projectmanaged AMER Termination Processes, standardizing processes across Colombia, US, and Canada ### HR Operations Specialist @ 8x8 Jan 2019 – Jan 2020 • Helped with migration of HRIS from SuccessFactors to Workday, including auditing and testing • Assisted with multiple rounds of layoffs, ensuring data accuracy when preparing final paperwork, sending separation agreements, collecting signatures, and answering employee questions for 300+ impacted employees • Oversaw all voluntary and involuntary terminations for the US, Australia, and Canada, partnering with HRBPs, Legal, Payroll, and Facilities for accurate and timely departure of employees • Assisted with SOX compliance auditing, partnering with third party auditors on Workday transaction approvals • Audited AMER Workday transactions for Payroll submission bi-weekly • Initiated and maintained global HR business processes (internal transfers, terminations, contingent workers, salary adjustments, and work location changes) in Workday, collecting and recording proper approvals • Managed onboarding for the US, overseeing background checks and I-9s ### HR Advisor @ Oath Jan 2018 – Jan 2018 • Answered internal and external questions regarding various HR-related questions (i.e. benefits, promotions, policies, terminations) • Managed, tracked, closed, and reported progress on HR issue resolutions in Jira ### Human Resources Generalist @ Pavilion Data Jan 2018 – Jan 2018 | San Francisco Bay Area • Led all new hire onboardings and employee terminations, including collection and processing of I-9s, W-4s, non-disclosure agreements, offer letters, and payroll and benefits documents • Managed the 2018 Benefits Open Enrollment session • Led company accounting, processing bi-monthly payroll and expense reimbursements via Paychex and Expensify • Worked closely with benefits providers regarding employee elections, invoices, non-discriminatory testing, and COBRA packets • Oversaw employee stock option agreements, working with attorneys when needed • Served as point of contact regarding facilities and property management inquiries, including building/gym access and upcoming office move • Prepared, updated, and managed all employment and personnel records • Managed various office tasks, including company swag, lunches, and events ### Talent Acquisition Coordinator @ Stanford University Jan 2017 – Jan 2018 • Managed the Office of Federal Contract Compliance Programs Disposition Audit Project, ensuring all schools and units across the University were compliant when dispositioning requisitions • Served as the reporting expert for the staffing team in Stanford’s Taleo Recruitment Optimization Project • Created and updated HR documents, communications, and training aids • Managed website updates for both the StanfordCareers and CardinalAtWork webpages • Supported the HR Director of Staffing by answering general HR inquiries from hiring managers and recruiters across campus • Served as a member of the University Human Resources (UHR) Administrative Associate group, helping plan and execute several employee events • Oversaw Stanford’s UHR advertisement budget, ensuring staff positions were advertised to meet the Affirmative Action goals set forth by Stanford’s Diversity and Access Office ### Talent Coordinator @ Stanford University Jan 2016 – Jan 2017 • Supported the recruiter of Stanford Temps by leading employee onboardings, evaluating resumes, completing reference checks, and handling terminations and conversions ### Customer Support Representative @ Stryker Jan 2015 – Jan 2016 • Resolved customer inquiries and assisted sales representatives with order, return, and complaint processes, enhancing overall customer satisfaction • Served as backup lead and receptionist, maintaining smooth operations across customer service and front desk functions • Leveraged Salesforce and Oracle, efficiently managing customer and order data ### Project Coordinator and Webmaster to Vice President of Internal Affairs @ Associated Students of UC Santa Barbara Jan 2012 – Jan 2013 • Led the Campus Issues Subdivision of the Associated Students Information Agency where quarterly student surveys were conducted to receive feedback from students on ways to better their college experience • Assisted with ad hoc projects, including website creation and event planning for End of Year Party ## Education ### Bachelor of Science (BS) in Biology, General UC Santa Barbara ### UX Design Immersive General Assembly ## Contact & Social - LinkedIn: https://linkedin.com/in/selenavdeleon --- Source: https://flows.cv/selenadeleon JSON Resume: https://flows.cv/selenadeleon/resume.json Last updated: 2026-04-13