As a UX Designer on the team, I created and revamped features for Chime, an Amazon mission-critical app serving 774K active weekly worldwide users, 60M meetings per month, and saving Amazon $30M per year in licensing fees for external substitutes.
Key Accomplishments:
•Led design strategy and prototyping for an evolving collaborative mobile self-service app, empowering users to schedule tasks, prioritize work, and access role-specific training with the help of generative AI to improve employee satisfaction and productivity.
•Enhanced virtual meeting security, remote collaboration, and accessibility by leading the design of a new meeting waiting room experience for mobile, web, and dial-in clients.
•Collaborated on Chime’s design system migration to Figma, reducing our tool stack from 4 paid software subscriptions to 1 and saving $14K per month on productivity.
•Established regular lunch and learn sessions with the design team to discuss design-related topics ranging from new trends in the space, prototyping best practices and techniques, and introducing Figma to those new to the tool.
