AI-driven small molecule and protein design

AI-driven small molecule and protein design

AI-driven small molecule and protein design

Built web-based portal to support a team of 12 IT professionals to aid in the execution of customer support

Designed and integrated legacy ticketing application into ServiceNow instance

Provided information warehouse SQL support to 171 government agencies

Performed technical lead and on-call duties resolving escalated issues for IT support professionals

Provided excellent customer service to 10,000+ employees across the Commonwealth of Massachusetts

Managed Acorio’s ServiceNow Instance

Created notification queues to auto-populate upon creation of new incidents, projects, and tasks

Managed user groups & roles inside ServiceNow giving members permission to edit records

Used Microsoft Excel to capture and organize Lead generation data

Utilized Google Analytics & Webmaster Tools to optimize Acorio’s website.