New Jersey, United States
• GenAI Project - Led data analysis initiatives in the GenAI project to refine LLM and RAG performance, improving predictive accuracy by 20% and user engagement by 15%.
• Expanded Copilot system globally by adding and updating APIs and implementing UI enhancements, improving usability for 10,000+ international users and supporting 5+ global teams.
• Developed and maintained Python, Java and Spring Boot programs to manage 20+ web servers, reducing manual update time by 30%.
• Led development and maintenance of a ticketing system used by 10,000+ Samsung agents globally, tracking and resolving 500+ tickets annually using Python, Java, Spring Boot, MySQL, and AWS.