Member of Silicon Valley Next Talent Program (SVNT) pilot group consisting of 8 designers. SVNT is a rotational program within the products and innovation organization at SAP.
Across all rotations, I have designed for conversational UI at different stages of user research, interaction design, and concept validation. Additionally, I have presented talks at SAP events and participated in conferences.
ROTATIONS
Innovation Center Silicon Valley | SAP HanaHaus Chatbot
•Led user research, personality development, full conversational experience flow for HanaHaus chatbot
•Conducted user testing and interviews using Wizard-of-Oz methods with HanaHaus customers
•Worked closely with developers; shared insights on a daily basis
•Published on Forbes for article I wrote about Conversational Applications/Chatbots
•Created chatbot conversational dialogue, bot personality, and logo design for Sapphire Now Bot showcased at SAP's Annual Business Technology event: Sapphire Now (May 2016)
SAP Design | Fiori for iOS
•Topic owner for SAP Fiori for iOS Design Guidelines: Work list and List report
•Published design guidelines for Work list and List report on SAP Fiori Design Guidelines for iOS website
•Created prototypes for digital assistant concept research on Sketch and InVision
SAP SuccessFactors | Conversational HR
•Designed UI Wireframes for Conversational UI explorations on various HR use cases
•Researched comparative analysis on existing conversational applications such as Skype bots, Slack bots, and Facebook Messenger bots
Public Speaking Experience
•Annual UX event, HIVE (Jun 2016): Shared my UX Design and Research experience on chatbots, Artificial Intelligence, and Natural Language Processing
•IoT Day (Aug 2016): Presented latest user experience research on chatbot and conversational applications
