I’ve spent the last decade designing products that operate behind the scenes. My work includes identity platforms, cloud admin flows, compliance UX, and the kinds of features users rarely notice (unless they stop working). I focus on platform-scale design that balances business goals with user trust.
Designing embedded financial infrastructure for B2B2B fintech platform enabling payment processors and ISOs to offer lending, instant payouts, and banking services to 100,000+ small business merchants.
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Leading end-to-end merchant onboarding redesign including automated KYC/KYB verification flows, reducing application time to 6 minutes with 93% opt-in conversion for multi-product adoption.
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Building partner-facing underwriting systems replacing legacy tools with unified case management, customizable decision engines, and continuous merchant monitoring to streamline risk assessment workflows.
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Creating analytics-driven partner portals using Sigma embedded analytics to give ISOs and payment platforms actionable insights into merchant portfolios, eligibility, and revenue opportunities.
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Rebuilding Figma design system inherited from contractors by recreating components aligned with Storybook development library, establishing scalable variants for cross-platform use cases, and documenting accessibility standards and content guidelines.
Lead designer on IAM (Identity & Access Management) dealing with entire identity platform including authentication, authorization, account security, trust & safety, legal compliance, regulations & international policies.
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Sole Designer on ESO (Enablement Solutions Organization) Platform working across IAM, Search and Data Personalization.
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Explored AI-driven workflows to reduce repetitive admin tasks and improve transparency in compliance flows.
∙ Service Abuse Design solutions increased subscriptions by 413K new users post-implementation of all phases (14% lift, totaling $39M revenue increase), reduced account takeovers by 98% and decreased customer support calls regarding account takeovers from 17% → 1%.
Platform designer on GME (Global Member Experience) group focusing on monetization.
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Previously lead designer on SRP (Search Results) across the platform hypothesizing towards ambitious metrics measured & validated through granular quant data.
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Also concurrently worked across multiple individual Chegg business products (Textbooks, Study, Identity, Search, Writing Tools, User Accounts, PDP, Flashcards, etc) when on the G&E (Growth & Enablement) team.
Mitigating a multitude of stakeholders while resolving legacy, tech and design debt.
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Lead designer on cloud admin envisioning future experiences while maintaining consistency and design patterns across all incoming products to the platform.
