UX Design Operations Analyst for the Web Design and Development team at California Department of Technology.

• Process Development: Establishing official intake procedures for internal and external UX projects; establishing project timelines and upkeeping project management duties (project tracking, task management, achieving milestones, notetaking, standups, retros).

• UX and Content Development: Maintaining accessibility standards; heuristic evaluations and research; writing alt-text, metadata, designing lo-fi and hi-fi mockups and prototypes in Figma.

• Wireframing and prototyping: Designed and prototyped various UX projects for statewide initiatives.

• Leadership and mentorship: Leading and mentoring student assistants with UX projects; leading UX projects as them come down the pipeline; managing ServiceNow request tickets and distributing work to team members

Notable project contributions:

• Official State of California website redesign (CA.gov) + Recovery Service Finder for LA Fires recovery (CA.gov/LAfires/)

• DROP | Delete request and opt-out platform (https://privacy.ca.gov/drop/)

• Official website for Governor Gavin Newsom (gov.ca.gov)

• Accountability | State of California (accountability.ca.gov)

• California Department of Technology website updates and redesigns (CDT.ca.gov)

• Envision 2026, California's Technology Future (envision2026.cdt.ca.gov)

Coordinated UX design projects within FoundationCCC's Student Centered Design Lab (SCDL), focused on improving the usability of student-facing technology platforms, targeted messaging through communications campaigns, and public policy initiatives in development for the California Community Colleges.

• Process Development: improving team's internal processes with Asana, Notion, and Loom

• Administration: exercised project management ownership with California State and Foundation clients in design operations

• Designing UX solutions to student problems on various Foundation websites

• Participating in all phases of the research process and assisted with data analysis, coding, participant outreach, participant compensation, and all communications

• Created an official information architecture design flow in Miro for our Team Wiki, and designing the wiki in Notion

• Moderating user interviews in the discovery and testing phases of research projects

• Creating user tests in the Maze platform

• Data analysis and reports after completing phases of client surveys and user research testing

• Completed Asana Academy Maze University certification courses

Worked directly with Front End Developer and Lead Product Designer to initiate a complete redesign of the Flipcause digital fundraising product. I redesigned the Flipcause customer-facing digital donation platform and set a company-wide visual standard with an interactive design system.

• With the Lead Product designer, I researched design trends for companies in the same industries and collected customer insight data from the Customer Experience team

• Mapped user journeys and established personas to troubleshoot customer pain points

• Excellently communicated and corresponded with our Front End developer to see if our designs were achievable and realistic

• In Figma, my team collaborated on best use for interactive components and executed designs with validation from the Customer Experience team and testerR

• Conducted QA on Flipcause’s generated email receipts after customers make donations

During our Summer semester internship capstone at California College of the Arts, my team and I designed an online portal for PRIDEnet ambassadors to recruit volunteers for The Pride Study. This project was end-to-end and developed into an interactive web portal through PRIDEnet.

• I conducted user interviews, led A/B testing sessions, and validated concepts throughout design iterations

• I participated in all stakeholder meetings and exercised cohesive teamwork

• I practiced content design and UX writing within our prototype to ensure our product

language was sound and easy to digest

• We established an accessible design system and color palette

SOCIAL MEDIA ASSISTANT for the MDes IxD Department's social media presence.

• Assisted Social Media Account Manager

• Designed & Scheduled Instagram Posts

• Practiced Content Strategy and Design

• Engaged in Community Management & Outreach