Leading AI Platform design team working on AI Canvas, Unified AI Assistant and AI Studio

I lead a team of 13 designers, including a Senior Manager.

Currently leading the design of core AI development and testing tools—Agent Builder, Prompt Builder, Data Retrievers & Libraries, and Testing Center—as part of the Agentforce platform, which has been adopted by over 800 organizations since its launch 1.25 years ago.

Leading the interoperability strategy for Agentforce by expanding platform capabilities to support multi-agent interactions via MCP servers, enabling seamless integration of third-party agents.

Led the development of a migration tool enabling Bot customers to transition to AI Agents, empowering our 35 million monthly active users to harness the power of Generative AI instead of relying on rule-based engines.

Led the design and development of a no-code predictive AI model builder and Bring Your Own Model (BYOM) capability, along with systems for model inference and deployment—resulting in 27 million customer inferences within 8 months. With the rise of Generative AI, we evolved Model Builder to support integration of external LLMs into the Salesforce ecosystem—launching first-party support for AWS Bedrock, Google Vertex, and Databricks, along with a Bring Your Own LLM (BYO-LLM) option to foster an open, flexible ecosystem.

Led the design and development of Salesforce's internal AI Platform used by our developers to build and deploy AI applications. It's meant to be a unified, complete and flexible AI Platform that makes it easy for our internal colleagues to deliver intelligent experiences at scale.

Redesigned Einstein Search to elevate Salesforce’s standard search experience using Generative AI, delivering smarter, more personalized results and supporting over 1.5 million natural language searches per month.

Developed conversation design frameworks across Salesforce clouds and led Slack App vision for Service, Trailhead and Tableau.

Provided UX leadership on projects across Artificial Intelligence portfolio. These includes conversational design projects for BofA's virtual assistant, Erica and ML powered mobile app projects. Responsible for informing and realizing the product vision, leading the design team, creating project plans, schedules and managing the project activities, few of my key projects included:

• NLP search in mobile app

• Helping customers understand and manage overdraft protection

• Transfer money between BofA consumer and Merrill investing accounts

• Balance Assist, new short term loan product

• Providing help to customers via chat and smarter call routing with disambiguations

• Money movement intents that help customers transfer money between accounts, pay bills, send money using Zelle, viewing and managing upcoming payments

• Tracking your foreign currency & bills and coins orders via conversational interface

• Proactive insights that can help customers get relevant and timely guidance to manage their finances like upcoming payment reminders, low balance and ways to reduce debt

Portfolio Lead for Customer Engagement Initiatives

As a portfolio lead for customer engagement initiatives, I led a team of 4 designers. We worked on innovative proof of concepts ( Siri, Samsung Pass, Face ID), digital identification, product enrollment experiences and mobile app onboarding.

UX design for online banking website, mobile web, iOS/Android and iPad app. I also led design and migration of iPhone and iPad app to universal iOS app

As a UX designer with Tata consultancy services, I had the opportunity to work with many clients. I worked on both consumer and enterprise products. Few of my projects:

Wolters Kluwer: Designing e-learning solution for law students with an e-reader with search, highlight and annotation capabilities, an outline tool to create course outlines, and a study center with repository of videos, concepts, assessments and practice tests.

Bank of America: Interaction design for BofA web payment portal and card management

Home Depot : Stakeholder interviews, requirement prioritization & design sprints for inventory management portal including store displays for their 2,200 stores in United States

American Airlines: User research of existing iPad app for the flight crew that helps to look up seat map, assign seats and onboard customers.