Work on and maintain a public REST API built with ASP.NET and Servicestack that is consumed by dozens of major companies. Worked with other engineers, teams, and QA to design, troubleshoot, and test the API. Assisted with helping customers to plan integrations with the Dynamic Signal API.

Added multiple new components, features and implemented various improvements to functionality and performance to a React/Redux SPA.

Created Node and .NET Core microservices including the builds and deployments using TFS/Azure Pipelines. Coordinated with other teams as QA and Operations for the release process.

Created a hybrid desktop app with Electron, Typscript, and a React SPA.

Created internal tools to help streamline processes.

Participated in company hackathons, won awards, and some projects were added as product features.

Troubleshoot and resolve issues with point of sale systems. Provided support, training and assistance, over the phone for customers. Build and set up POS systems, and troubleshoot RMAs.

Troubleshoot and resolve computer issues in a shop environment. Helped to resolve both hardware and software issues on a variety of systems. Interacted with customers in person, over phone, and though email. Documented all work and inventoried parts.

On call position position of general labor maintenance: pick up/delivery of product from site-to-site, load and unload product from truck, cleaned up work areas, performed general maintenance such as minor repairs, painting, landscaping, car repair, wiring, relocation of buildings, and other related work as required.

Hands on experience of providing technical support for Nintendo systems, disseminated information and answered questions related to issues regarding Nintendo hardware and software, listened carefully to key concerns of customer, and assisted in discovery, research and resolution of technical issues.

Completed a two week intensive customer service training course. Topics included how to:

* Deliver outstanding service, exceed expectations and build long-term loyalty.

* Work in teams and in a self-directed environment.

* Troubleshoot issues with Nintendo software and hardware.

* Set up repairs, replacement shipments, and resolve customer complaints.