# Shannen Lam > Senior Software Engineer @ Clever Location: San Francisco, California, United States Profile: https://flows.cv/shannenlam Software engineer at Clever, based out of the San Francisco Bay Area with experience in full-stack development and DE&I initiatives. Hoping to create software for good! ## Work Experience ### Senior Software Engineer @ Clever Inc. Jan 2024 – Present | San Francisco, California, United States ### Software Engineer @ Clever Inc. Jan 2022 – Jan 2024 • Led the development of new React UI that allows district IT admins to configure how and which of their district’s Google and Active Directory groups are managed by a backend identity management workflow, which provisions user accounts for 700+ school districts nationwide • Defined Golang endpoints to orchestrate multiple password resets for users for accounts in various identity providers and to determine which district staff have access to viewing these users’ new passwords • Built internal audit tool to track changes to districts’ configurations for an identity management tool, enabling engineers and customer success to more easily diagnose issues reported by customers (DynamoDB, Golang) ### Software Engineer I @ AT&T Jan 2021 – Jan 2022 | Los Angeles, California, United States • Designed and built robust script scheduling system for internal use, enabling other engineers to schedule their own scripts based on factors like time, file creation, and script completion (MySQL, Python) • Worked across the stack to develop a help page for a high-visibility React app that is used by hundreds of internal and external clients, reducing time spent by SMEs answering frequently asked questions • Delivered modular, well-tested code in Python, JavaScript, and PHP that interfaced with MySQL database tables and other microservices for an application that services thousands of users daily ### Director of Sponsorship @ Bitcamp Jan 2020 – Jan 2021 | College Park, Maryland, United States – Collaborated with the directing board to make leadership-level decisions regarding the event – Led and mentored nine members in the sponsorship team in acquiring sponsors for the event ### Sponsorship Organizer @ Bitcamp Jan 2019 – Jan 2020 | College Park, Maryland – Connected with hundreds of potential sponsors outside of the University of Maryland, raising a total of $150,000 in funds for Bitcamp ### Software Developer II @ University of Maryland, Terrapin Works Jan 2019 – Jan 2021 | College Park, MD – Improved the front-end and UX of an internal website used to log information related to on-campus makerspace labs (JavaScript, React.js, Material UI, Git) – Transitioned and contributed to internal Chrome extension that automates printing specific information on a webpage to from plain HTML and JS to React.js (JavaScript, React.js) ### Project Manager @ University of Maryland, Terrapin Works Jan 2019 – Jan 2020 | College Park, MD – Managed team of 5+ people in developing internal and external applications (Jira, Confluence, Agile) – Held weekly one-on-ones with current project’s developers to identify and resolve roadblocks ### Computer Science Ambassador @ University of Maryland Department of Computer Science Jan 2019 – Jan 2021 | College Park, MD – Shared own experiences in the Department of Computer Science and university as a whole with prospective students and parents to assist them in college decisions, making meaningful connections with them through recruitment events ### Teaching Assistant, CMSC389N: Single Page Web Application Development With JavaScript @ University of Maryland Jan 2020 – Jan 2021 | College Park, Maryland, United States – Helped professor grade assignments and exams and offered office hours to students (JavaScript, HTML, CSS, Node.js, React.js, Express.js, MongoDB, Git) ### Rise-Up 4 CS Tutor @ University of Maryland Jan 2019 – Jan 2020 | College Park, MD – Coordinated instructional sessions for female underrepresented high school students to help them pass the Advanced Placement Computer Science A course and exam through the Iribe Initiative for Inclusion and Diversity in Computing at UMD – Tailored teaching style to fit the learning methods most suitable to each student, more effectively conveying difficult topics ### Software Engineer Intern @ Gusto Jan 2020 – Jan 2020 - Led engineering effort on major feature update project to improve and automate an existing product, shortening a multi-day process into a 15 minute process and generating a $1.2M increase in ARR - Communicated with company partner APIs to dynamically determine which components on product's frontend needed to be displayed and how to display them (React.js, JavaScript) - Created new client-side endpoints for the application to call to account for new logic implementation (Rails, Ruby, MVC) ### Software Engineer Intern @ AT&T Jan 2019 – Jan 2019 | El Segundo, CA – Developed front-end webpages for an internal tool to automate creating and sending recurring emails with database information to certain employees (Javascript, React.js, Material UI, Node.js, Git) – Collaborated with 5 peers as the front-end architect to develop an augmented reality iOS app to improve communication between first responders (Figma, XCode) ### Community Assistant @ University of Maryland Department of Resident Life Jan 2018 – Jan 2019 | College Park, MD - Communicated effectively with residents in-person and over the phone, providing efficient customer service about 12 hrs/week - Managed and organized mail and packages, spare keys, and temporary key swipes into buildings for the North Hill community service desk, presiding over 700+ residents ### Teaching Assistant @ University of Maryland ACES Honors Program Jan 2018 – Jan 2019 | College Park, MD - Undergraduate TA for HACS100: Foundations in Cybersecurity under Dr. Jandelyn Plane - Lead discussions between students on the ethical and political concerns in cybersecurity and assisted 100+ students in understanding the fundamentals of UNIX-based systems - Graded and helped design homework and weekly quizzes, held weekly office hours to reinforce concepts taught in lecture and assist with advanced topics ### Technical Intern @ NASA Jet Propulsion Laboratory Jan 2018 – Jan 2018 | Pasadena, CA - Designed a GUI in C# using Visual Studio 2017 for an existing Python program that uses Dapper API to return a .csv file with requested output - Developed a script in C# using Selenium library to automate submitting an incident ticket with a description and attachment to an online form on an IT service provider’s website - Wrote Robot Framework code that uses the Selenium library to automate creating files by interacting with an online data management service ## Education ### Bachelor of Science - BS in Computer Science University of Maryland ## Contact & Social - LinkedIn: https://linkedin.com/in/shannen-lam - Website: https://github.com/shannenlm --- Source: https://flows.cv/shannenlam JSON Resume: https://flows.cv/shannenlam/resume.json Last updated: 2026-04-01