Design thoughtful, end-to-end experiences that support caregivers through life’s most complex moments. Use prompt engineering and conversational design to make the AI Assistant more empathetic, trustworthy, and effective in guiding caregivers toward the right resources and next steps. Led the 0→1 design of Loss Support, helping members navigate the emotional and logistical challenges after losing a loved one.

Homethrive's mission is to empower working family caregivers and aging adults with innovative resources and compassionate support to discover a better way forward that prioritizes their health and wellbeing.

Led the design optimization of member-facing experiences across key journeys including registration, onboarding, appointment booking, and billing. Drove the design of major integration projects bringing One Medical into Amazon Health Services, such as the seamless and secure implementation of Log in with Amazon for a unified cross-platform experience. Redesigned billing, payments, and insurance experiences to improve price transparency, increase customer satisfaction, and reduce outstanding collections.

One Medical was acquired by Amazon in February 2023.

Designed a faster purchase and enrollment experience for Amazon Prime members, which increased the activation rate and reduced time to care.

Co-created product vision for member engagement opportunities, which included user journey mapping, moderated user interviews and conceptual mocks. Enhanced the Enterprise member experience through registration optimization and core UX improvements.

One Medical is a primary care platform on a mission to radically transform healthcare.

Designed experiences across the entire funnel on web, and across mobile platforms; Created a guided sign-up flow, redesigned the site & shopping navigation, and shortened the reactivation experience. Optimized the shopping & discovery experience with various experiments such as redesigning the Product Detail Page (PDP) and enabling customers to shop specific recipes.

Imperfect Foods’s mission is to eliminate food waste and create a better food system for all.