# Shannon W. > Software Engineer at Binti, Inc. Location: San Francisco Bay Area, United States Profile: https://flows.cv/shannonw ## Work Experience ### Senior Software Engineer @ Binti Jan 2026 – Present | San Francisco Bay Area ### Software Engineer II @ Binti Jan 2023 – Jan 2026 | San Francisco Bay Area ### Software Engineer @ Binti Jan 2021 – Jan 2023 | Oakland, California, United States Transitioned from QA to software development on the Licensing team. Updated models using ActiveRecord to support detailed name customizations, enabling greater flexibility for families and agency needs. Developed rake tasks for bulk application data modifications, reducing manual workloads for support teams and speeding up agency requests. Created a history log to track changes with household data, helping agency workers conduct audits more effectively. Refactored UI for managing adults in a household and reference-type users. Added phone number input and validation in React, contributing to the migration from Active Admin and improving the UI. Improved reporting functionality by adding filters, allowing agency workers to easily retrieve specific data, and implemented a feature for families to self-withdraw their applications, offering more flexibility and autonomy to users. Assisted in a large refactor of core data models to better support managing households and their members as potential placements for children, streamlining the system’s ability to meet agency needs. ### QA Engineer @ Binti Jan 2020 – Jan 2021 | Oakland, California, United States Established and shaped the QA department as the first QA engineer. Spearheaded the automation of a 4-hour weekly manual test plan using Cypress, significantly improving efficiency and reliability. Trained new QA team members, fostering growth and collaboration within the department. Actively participated in product planning meetings, advocating for user needs and ensuring features were tested with real-world scenarios in mind. Designed and implemented custom test plans for large-scale features, ensuring comprehensive coverage. Organized "QA parties," promoting cross-team exploratory testing to identify and resolve defects early. Was the main point of contact for internal product troubleshooting and investigating/recording potential software defects and usability issues. Contributed to engineering efforts by diagnosing and occasionally fixing code-level bugs. ### Customer Service Specialist @ Binti Jan 2019 – Jan 2020 | Oakland, California ### QA Engineer @ Picaboo Jan 2011 – Jan 2019 | Redwood City, CA •Tested dev and production environments to ensure the best user experience across all Picaboo applications; This included web and mobile for picaboo.com, yearbooks.picaboo.com, and a contract project with Office Depot for photo services.    •Triaged issues from support to development.   •Tracked and reported bugs with TeamPulse.  •Prepared test scenarios for new features and bug fixes.  •Confirmed release stability through regression tests before, during,  and after client updates.  •Responsible for the testing portion of the software development life cycle in two client rebuilds (to modernize code from desktop to web based Flash, and the second time to React.js). Supported beta users. ### Technical Support II @ Picaboo Jan 2008 – Jan 2011 | Palo Alto, CA •Supported customers via email, chat, telephone and remote desktop. Issues ranged from tutorial to more in-depth troubleshooting for connection and app issues. Educated customers on app use and product details.  •Documented any application or product defects and reported to appropriate department.  •Liaison between support escalations and engineering. ### Technical Support @ SnowCrest Inc Jan 2003 – Jan 2006 | Mount Shasta, CA •Assisted customers with DSL network and connection issues. Walked users through internet setup, home WiFi. •Required to multitask email, phone and billing outreach. Learn new applications, hardware and/or software while maintaining quality customer service. ## Contact & Social - LinkedIn: https://linkedin.com/in/shannonrobertson --- Source: https://flows.cv/shannonw JSON Resume: https://flows.cv/shannonw/resume.json Last updated: 2026-04-05