# Shanshan Gao

> Staff Product Designer

Profile: https://flows.cv/shanshan

Product Designer with experience in ITSM administration, Generative AI, Agent and Employee workflows, Service Operation Workspace, Incident management, Change management, and digital customer experience design. Open to volunteer for causes including Arts and Culture, Children, Disaster relief.

## Education
### Master of Fine Arts
School of Visual Arts
Jan 2011 – Jan 2013

### Master of Arts
Zhejiang University
Jan 2008 – Jan 2011

### Bachelor of Engineering
Northwestern Polytechnical University
Jan 2003 – Jan 2007


## Contact & Social
- Linkedin: https://linkedin.com/in/shanshan-gao-a904a634
- Email: mailto:shanshan@placeholder.flows.cv

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Source: https://flows.cv/shanshan
JSON Resume: https://flows.cv/shanshan/resume.json
Last updated: 2026-01-29