Focusing on Intelligent Experience and Design Excellent

Collaborate with cross-functional team to streamline the discovery based setup experience. Scaling single cloud design solution into platform solution. envisioning innovative user experience in the age of AI to picture seamless integration and user engagement.

Led the 0 to 1 E2E design solution of the AI-powered Coaching experience.

Lead cross-cloud design initiatives to bring product vision to life. Close partnership with cross-functional teams (product, research, engineering, content, marketing, growth) and a group of talented designers across the company. Drive design solutions that empower users with seamless learning experiences in the flow of work.

Closely partner with product leadership to develop product vision. Help the team gain empathy in applying a human-centered design approach. Transform various data points into a consumable E2E journey map.

Design innovative tools to help increase the user engagement and adoption.

Shared topics on design thinking and UX to inspire art and design majored students.

Led several mobile-first design projects of the Memories App - Asurion’s premiere Photography product.

Close Partnership with Product Manager, Engineer, Data Analyst to define and redesign mobile solutions for onboarding, engagement and retention experience.

Led Design Sprint workshops to help cross-functional teams identify and align on long-term and short-term goals, collaborate on innovative strategies, and quickly test ideas out with rapid prototyping.

As part of the self initiated user research group among the UX team, I led knowledge share sessions, as well as hands on user research projects to plan, conduct and synthesis research insights.