Own end-to-end UX for Sunwave’s behavioral health & SUD web platform; report to CTO and partner with PM, engineering, and client-facing teams to deliver iterative releases.

Established a scalable UX process (discovery → design → handoff → QA) and advanced a component-driven design library (Sunwave Design Library / SDL) for faster, consistent delivery.

Designed new billing workflows including batch Verification of Benefits (VOB) requests from patient lists plus a VOB Dashboard for monitoring, status triage, retry, and batch drilldown.

Led redesigns across core operations modules: CRM Opportunities management (data-dense table UX, inline edits, customization roadmap) and Patient Check-in (search, holds visibility, queue placement, payment modal).

Delivered high-frequency refinements for Bed Board + Holds modules (responsive card layouts, reserved bed/leave states, warning/alert patterns) aligning UI constraints with engineering edge cases.

Led User Experience Design for multiple white-labeled Patient Engagement products, including Patient Portal, Telehealth, Online Scheduling Software, Patient Intake, Practice Management, and Electronic Health Records cloud-based SaaS software.

• Designed and iterated new features for current product lines, leading the Telehealth redesign based on behavioural therapy needs, resulting in increased product adoption and ratings from providers and patients

• Spearheaded the research, design, and compliance of a Section 508 and WCAG-compliant patient portal and design system, ensuring a seamless user experience

• Established and maintained design standards, fostering a culture of design excellence, meeting business goals and increased ROI

• Implemented robust user testing and feedback mechanisms for data-driven design improvements

• Designed white-labeled products for tailored client experiences

• Represented PE teams in advisory committees, guiding product line updates and strategies

• Streamlined feedback from diverse personas, prioritizing immediate and long-term initiatives

• Conducted qualitative and quantitative user research, developing persona-based design solutions

• Collaborated with cross-functional teams, aligning UX design with business objectives, resulting in increased customer satisfaction and brand loyalty

• Contributed to a design framework for UX team efficiency to create cards, forms, workflows, and list builders within the UX team

• Conceptualized AI integration for enhanced user engagement and satisfaction

• Provided insights into competitor and vendor acquisition initiatives as a UX representative

Designed the website, user portal, and mobile applications for an investment platform that supports issuance and trade of registered securities using blockchain technology. The user experience I designed simplified and clarified the complex world of blockchain transactions while ensuring security and compliance with local regulations worldwide.

• Collaborated with cross-functional Engineering, Testing, and Marketing teams

• Articulated ideas and findings to stakeholders

• Owned end-to-end design process of features and iterations

• Drove a culture of innovation led by design principles including testing, learning and iteration

• Built wireframes and working prototypes to convey ideas to different teams

• Developed complex workflows for seamless user interaction to meet product and business goals including KYC/AML validations through third party API integrations, blockchain synchronization with native applications, auction models, and security token trading

• Built and maintained UI design specifications and style guides for Web, mobile apps, print and communication

• Designed logos, emails and print materials

Successfully managed and executed projects for UI/UX Design, Brand Name Creation, Logo Design, Corporate Identity, Graphic Collateral, Websites, and Online Promotions

• As lead, delivered more than 150 projects including websites, landing pages, logos, and corporate identity design

• Brought empathy, enthusiasm, and motivation to every interaction internally and externally

• Coordinated with customers from India, US, Europe, Singapore and more.

• Worked closely with the design, engineering, and marketing teams to streamline production and prioritize and guide new projects based on company goals and business objectives

• Built wireframes and visual prototypes to effectively communicate ideas

• Owned all aspects of design execution from vision and ideation, to prototyping, user testing, and final production

Ran Uma Arts, a manufacturing and export company serving clients in USA, Australia, Europe, and Africa

• Grew company from 0.2M INR per year to 5M INR per year

• Designed, developed and promoted the company’s online business catalogues

• Expanded business through development of an online identity using a campaign of online promotions