♦ Lead and ramped four of the companies most critical operational teams, through promoting and mentoring leads and increasing full-time team member headcount from 8 to 20

♦ Cultivated highest rated internal teams through process improvement, customer orientation, and rigorous hiring practices

♦ Orchestrated and executed on synchronously converting an entire team of 8 while simultaneously improving production quantity and quality

♦ Built insurance industry gold-standard conversion team with an 82% book transfer rate of hired producers, by developing and implementing process, procedure, and team

♦ Coded automation to reduce project implementation time by 92% for onboarding large sets of new clients (won Newfront’s inaugural employee of the month)

♦ Established the onboarding platform for oncoming producers before passing it to a dedicated individual to run

♦ Successfully designed and implemented a new department in charge of company-wide operational supervision as the company pivoted to outsource customer service operations.

♦ Logically restructured staffing dynamics of 400+ team members which decreased customer wait time by 66% during peak times and decreased labor costs by 12% overall

♦ Built KPI system to give team members visibility into their metrics on demand instead of monthly

♦ Elevated service levels of 120+ direct reports through continuous training before the company shifted to an outsourced company

♦ Drove personal and professional development through regular mentorship and created a community based on continuous learning and engagement

Served as the main point of contact for current partnerships with educational institutions. Utilize all communication mediums to maintain and develop quality relationships. Educated existing and potential partners on the services. Collected and analyze data to improve sales cycles and identify growth opportunities.

♦ Top 3 in 2015 for most growth contracts

♦ Analytically developed the sales department’s de-facto system to monitor territorial/company KPI’s, additionally adopted by the financial team

♦ Supportively became the go-to individual of technical knowledge for the sales team by attending meetings with clients in other territories