# Shaun Payne > Software Engineering @ Vouch Insurance Location: San Francisco, California, United States Profile: https://flows.cv/shaunpayne I have two big passions, solving challenging puzzles and helping others reach their best self. I’ve always been a high-energy individual with a relentless drive to make things happen. Constantly filling my time pushing my limits and learning from the journey and outcomes has been an exhilarating experience. I was lucky enough to start leading people pretty early in my career. I found it crucial to devote a significant portion of myself and my time to coach and develop the people around me. It’s a big contributor to where many of my wild successes have come from. Well-trained highly engaged people are the secret sauce to any good idea. Collaborating across internal and external customers and stakeholders, paired with an affinity for data analysis, I’m able to run the full cycle of identifying, optimizing, implementing, and executing innovative solutions. When I’m not trying to solve world hunger or teach someone how to use sumproduct in excel, I enjoy playing soccer, backpacking through Yosemite, and working on a project to help individuals find work. Feel free to reach out if you’d like to connect. ## Work Experience ### Software Engineer @ Vouch Insurance Jan 2021 – Present | San Francisco, California, United States ### Pre-Policy Program Lead @ Newfront Insurance Jan 2019 – Jan 2020 ♦ Lead and ramped four of the companies most critical operational teams, through promoting and mentoring leads and increasing full-time team member headcount from 8 to 20 ♦ Cultivated highest rated internal teams through process improvement, customer orientation, and rigorous hiring practices ♦ Orchestrated and executed on synchronously converting an entire team of 8 while simultaneously improving production quantity and quality ### Business Operations @ Newfront Insurance Jan 2018 – Jan 2019 | San Francisco Bay Area ♦ Built insurance industry gold-standard conversion team with an 82% book transfer rate of hired producers, by developing and implementing process, procedure, and team ♦ Coded automation to reduce project implementation time by 92% for onboarding large sets of new clients (won Newfront’s inaugural employee of the month) ♦ Established the onboarding platform for oncoming producers before passing it to a dedicated individual to run ### Operational Risk Manager @ ProctorU Jan 2016 – Jan 2018 | Livermore, CA ♦ Successfully designed and implemented a new department in charge of company-wide operational supervision as the company pivoted to outsource customer service operations. ♦ Logically restructured staffing dynamics of 400+ team members which decreased customer wait time by 66% during peak times and decreased labor costs by 12% overall ♦ Built KPI system to give team members visibility into their metrics on demand instead of monthly ♦ Elevated service levels of 120+ direct reports through continuous training before the company shifted to an outsourced company ♦ Drove personal and professional development through regular mentorship and created a community based on continuous learning and engagement ### Account Manager @ ProctorU Jan 2014 – Jan 2016 | Livermore, CA Served as the main point of contact for current partnerships with educational institutions. Utilize all communication mediums to maintain and develop quality relationships. Educated existing and potential partners on the services. Collected and analyze data to improve sales cycles and identify growth opportunities. ♦ Top 3 in 2015 for most growth contracts ♦ Analytically developed the sales department’s de-facto system to monitor territorial/company KPI’s, additionally adopted by the financial team ♦ Supportively became the go-to individual of technical knowledge for the sales team by attending meetings with clients in other territories ### General Manager @ BlendedStar NorCal - A Jamba Juice Franchise Company Jan 2013 – Jan 2014 | Dublin/Danville, CA ♦ Meticulously drove all aspects of start-up for new Danville store. ♦ Created and streamlined numerous processes, including employee schedule dynamics, revenues and expenditures, and daily operations. ♦ Significantly enhanced handling and execution of catering orders through the development of a system and connected processes and tools that streamlined procedures and optimized the customer experience. The system was voluntarily adopted by many other company and franchise-owned locations. ### General Manager @ BlendedStar NorCal - A Jamba Juice Franchise Company Jan 2009 – Jan 2013 | Dublin, CA Managed the daily operations of a local, corporate-held store, improving sales, marketing, customer service, inventory control and other operational efficiencies through comprehensive business fiscal evaluation. Directed business prior to and after an operational transition of the store to franchise location following the sale of Dublin, CA location to a private company. Implemented new policies and paperwork, as well as re-training of the crew on new procedures. ♦ Yielded EBITDA increase of 160%+ through strong P&L analysis ♦ Decreased costs of goods variance from 3.4% to .5% (vs. company target of 1.1%). ♦ Lifted store from 252th-place ranking nationally to a high of 4th (and consistent top 15) for combined sales, cost of goods sold, employee longevity, and customer satisfaction. ♦ Delivered highest district rating (second highest in the company) for customer satisfaction, 85.1% vs. average 72%. ♦ Achieved lowest staff turnover rate, 1.3% vs. 7.7% district average, while saving 3.1% in labor costs vs. district average of -2.1%. ### Program Director @ Lasting Adventures Jan 2009 – Jan 2009 | Yosemite National Park Directed/executed recreational adventures for youths 11 - 18 years of age for the summer program. Provided firsthand support and mentoring to regular participants as well as at-risk children; taught life skills, and offered guidance for staying healthy and making positive decisions. Strove to improve self-esteem, self-worth, and self-confidence. ### General Manager @ Einstein Noah Restaurant Group, Inc. Jan 2005 – Jan 2009 | Pleasanton, CA Promoted 4x, assuming the top position that required directing all operations for multiple stores, with up to 34 employees per store. Improved profit 16.9% year-over-year through employee motivation, process improvement and significant cost controls. ## Education ### Bachelor of Science (BS) in Business Administration Cal State East Bay- College of Business & Economics ### Data Analyst Dataquest.io ### Full-Stack Web Development The ODIN Project ## Contact & Social - LinkedIn: https://linkedin.com/in/payneshaun --- Source: https://flows.cv/shaunpayne JSON Resume: https://flows.cv/shaunpayne/resume.json Last updated: 2026-04-10