# Shefali Agarwal > Software Engineer II at Microsoft | Transitioning to PM | Cross-Functional Leadership & Business Impact Location: San Francisco, California, United States Profile: https://flows.cv/shefaliagarwal Software Engineer at Microsoft with 6+ years combining technical execution with cross-functional program leadership - often operating without dedicated product manager support. Whether driving platform migrations, vendor integrations, or compliance initiatives, I've consistently stepped into dual engineering-PM roles, gathering requirements directly from stakeholders, managing timelines, and ensuring alignment across business, legal, and engineering teams. What I've discovered: My greatest impact comes not from writing code, but from translating user needs into technical solutions, coordinating cross-functional teams, and driving business outcomes. Projects like Give vNext (2+ years building platform without PM), MSAuction migration ($1.98M in donations, no dedicated PM), and Trade Screening ($120B compliance risk mitigation) taught me I'm naturally drawn to the product/program management side of technical work. My technical foundation (React, Node.js, C#, Azure, orchestration functions) enables me to architect solutions, but my natural strength is ensuring those solutions succeed through clear stakeholder communication, proactive risk management, comprehensive documentation, and bringing diverse teams together around shared goals. What drives me: Understanding user problems, translating ambiguous requirements into actionable plans, cross-functional stakeholder alignment, business impact visibility, and mentorship. What I'm looking for: I'm actively seeking Product Manager or Technical Program Manager roles where I can formalize these program management strengths while staying close to user problems and business outcomes. Open to opportunities in the Bay Area and beyond. ## Work Experience ### Software Engineer 2, Philanthropies Engineering @ Microsoft Jan 2021 – Present | Redmond, Washington, United States Leading cross-functional initiatives for Microsoft Philanthropies platforms serving 150k+ employees globally. Trade Screening (E2E Ownership): Led end-to-end program mitigating $120B compliance risk, processing 700k nonprofit records. Partnered with PM and business stakeholders to clarify requirements, authored technical specification presented to leadership. Developed orchestrator integrating multiple APIs, coordinated production handoff with full documentation. Give vNext Platform (No Dedicated PM for 2+ Years): Built SharePoint-based giving platform from ground up in dual engineering-PM role. Partnered directly with stakeholders to gather requirements and define vision. Established SPFx architecture, implemented telemetry informing product roadmap, built CI/CD pipeline. Presented platform strategy to leadership quarterly. MSAuction Migration (No Dedicated PM): Drove technical execution and product management for Angular 17 migration while launching global sweepstakes. Partnered with business on requirements, legal on international consent, engineering lead on timeline. Delivered: $1.98M in donations, 30% participation increase, 0 production incidents. TEALS Platform (Minimal PM Support): Led front-end development as SME, taking initiative on requirements gathering and roadmap planning. Coordinated with program stakeholders on educator/volunteer needs. Mentored multiple engineers, established development best practices. Nonprofit Integration: Owned Percent integration end-to-end, completing Agent Verification and TechSoup migration. Built support tooling, implemented localized disclaimers. Reduced validation time from 15 days to 3 days for 80% of requests. Compliance & Operations: Implemented Clarity cookie consent across countries, AVS front-end, S360 governance remediation. Served DRI rotations with 100% Sev 3+ postmortems within two weeks. Documented practices in DRI handbook. Technical: React, Node.js, C#, Azure, CI/CD, Application Insights, Power BI. ### Software Development Engineer at Groupon @ Groupon Jan 2019 – Jan 2021 | Seattle, Washington Led cross-functional initiatives improving user experience for millions of customers. GDPR Account Deletion: Partnered with product, legal, and UX teams to design compliant self-service account deletion feature. Worked with legal on regulatory requirements, collaborated with UX on user-friendly flows balancing compliance with experience. Reduced support tickets by 30%, improved completion rate by 33%. Password Reset Optimization: Collaborated with UX researchers and product managers to identify pain points. Provided technical feasibility feedback during design reviews, advocated for security best practices. Decreased support contacts by 25%. ### Software Development Engineering Intern at Groupon @ Groupon Jan 2018 – Jan 2018 | San Francisco Bay Area Built a workflow automation tool enabling business teams to self-serve route requests, reducing manual processing time by 90%. Gathered requirements from operations stakeholders and iterated based on user feedback - early demonstration of bridging technical solutions with business needs. ### Summer Intern @ Cuzzey Jan 2017 – Jan 2017 | Singapore • Developed Cuzzey's first mobile app using React Native (full stack) • Created the UX/UI (design and wireframe) of the mobile app • Inferred what it takes for a startup to run and tackle initial hurdles ### Sage Corps Fellow @ Sage Corps Jan 2017 – Jan 2017 | Singapore Sage Corps is a selective global entrepreneurship program that sends top college students (Fellows) to study and intern abroad with tech startups. Fellows spend their days alongside CEOs, CTOs, and COOs tackling real problems and building impactful solutions. After work, Fellows attend professional events to learn additional skills and to develop a global network. Finally, Fellows connect with a community of alumni and the Sage Network, who help with career advice and opportunities. ## Education ### Bachelor’s Degree in Computer Science and Engineering, Minor in Business Cornell Duffield College of Engineering Jan 2015 – Jan 2019 ### High School United World College of South East Asia Jan 2013 – Jan 2015 ## Contact & Social - LinkedIn: https://linkedin.com/in/shefaliagarwal --- Source: https://flows.cv/shefaliagarwal JSON Resume: https://flows.cv/shefaliagarwal/resume.json Last updated: 2026-03-22