# Sheily Shah

> Software Engineer @ Merge

Location: United States, United States
Profile: https://flows.cv/sheily

## Work Experience
### Software Engineer @ Merge
Jan 2024 – Present | New York, New York, United States

### Software Engineer @ Flock Freight
Jan 2022 – Jan 2024 | San Diego Metropolitan Area

### Director Of Publications @ Young Jains of America
Jan 2021 – Jan 2022
https://yja.org/youngminds

### Software Engineer @ ServiceNow
Jan 2021 – Jan 2022 | San Diego, California, United States
Virtual Agent Chatbot Team (August 2021 - current): backend engineer on ServiceNow's AI powered conversational chatbot, redefining employees and customers a quick an easy way to automate common requests and provide self-service.

### Associate Software Engineer @ ServiceNow
Jan 2020 – Jan 2021 | San Diego, California, United States
Workflow & Flow Designer: backend engineer for ServiceNow's single design environment, using Natural Language to allow process owners to automate approvals, tasks, notifications without coding.

### Co-Founder,Technical Director, National Board Member @ hEARt Listens
Jan 2018 – Jan 2021 | Ann Arbor
hEARt Listens is a nonprofit organization that connects students facing mental health challenges on college campuses who want to talk with students who are trained to listen

Our platform, the hEARt Line, is an SMS-based, HIPAA-compliant text line that anonymously connects students who want to talk with students who want to listen. It involves a three step process: individuals text hEARt, tell us what they want to talk about, and we then connect them with a peer supporter, who is trained by the hEARt Training Program. 

We've worked with experts to create an engaging and dynamic Training Program with workshops to train students in evidence-based peer support skills like empathetic listening and crisis management.

### Software Engineering Intern - Platform & Workflow Development @ ServiceNow
Jan 2019 – Jan 2019 | Greater San Diego Area

### Product Development Intern @ JOOL Health
Jan 2018 – Jan 2018 | Ann Arbor, Michigan


## Education
### Bachelor of Science - BS in Computer Science
University of Michigan


## Contact & Social
- LinkedIn: https://linkedin.com/in/sheilyshah

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Source: https://flows.cv/sheily
JSON Resume: https://flows.cv/sheily/resume.json
Last updated: 2026-03-29