# Shengting (Shelley) T. > Designing AI Platform Experiences at ServiceNow Location: San Francisco Bay Area, United States Profile: https://flows.cv/shengting Hi there! I’m a Product/UX Designer with a unique blend of business acumen and technical skillset. For me, design goes far beyond making things look good-- it's more about crafting experiences that have a real and meaningful impact on people's lives and the world around them. Whether I'm developing design strategy or obsessing over pixel-perfect prototypes, my goal as a designer is to create products that solve complex problems and empower users. And I'm always striving to push the boundaries of what's possible through the integration of design, technology, and business. ## Work Experience ### Senior Product Designer @ ServiceNow Jan 2025 – Present ### Product Designer @ ServiceNow Jan 2023 – Jan 2025 ### Product Design Intern @ ServiceNow Jan 2023 – Jan 2023 | Santa Clara, California, United States ### UX/UI Design Intern @ Agot Jan 2023 – Jan 2023 | Pittsburgh, Pennsylvania, United States • Designed the UX and UI of Agot products and provided a wide range of design support, such as company website, pitch decks, digital collateral, and print media, in a fast-paced, dynamic startup environment. ### UX Design Intern @ Salesforce Jan 2022 – Jan 2022 | San Francisco, California, United States • Led the design for a new Tableau feature that enables parameters in spatial data calculations for easier and faster data insights. • Collaborated in a close-knit project team with researchers, software engineers, and product managers on a daily basis. • Delivered a project demo pitch with high-fidelity Figma prototypes to Tableau leadership for launch approval. ### Product Designer @ Develop for Good Jan 2021 – Jan 2022 • Led a design team of four to build a mobile app, Mission: Cure, to help patients with pancreatitis and caregivers advocate for better care. • Owned key app features while working directly with cross-functional stakeholders including the client, users, product managers, and software engineers. ### Teaching Assistant @ Carnegie Mellon University Jan 2021 – Jan 2021 | Pittsburgh, PA Courses: DES 51371 - Futures I & DES 51373 - Futures II • Held weekly office hours to help students with homework and course materials. • Facilitated class activities, took attendance, and graded student work. ### UX Design Intern @ Propane Jan 2021 – Jan 2021 | San Francisco Bay Area • Executed various client projects, such as website redesigns for clients in the technology, education, and healthcare industries. • Conducted content testing to validate messaging and improve user engagement, and proposed wireframes for Propane’s new website. ### Tax Associate @ PwC Jan 2017 – Jan 2020 | Columbus, OH & San Jose, CA • Collaborated with members of engagement teams in providing various tax services to clients, including individuals, trusts, partnerships, and corporations. • Created with a team a UiPath bot that eliminated time spent preparing client workpaper requests and received hundreds of downloads. • Ranked in the top 25% for performance across the firm nationwide. ### VP of Human Resources at OSU Chapter @ Ascend Leadership Jan 2016 – Jan 2017 | Columbus, Ohio Area • Recruited new E-board members, managed membership record, and organized internal social events regularly. • Led a team to organize the 3rd Ascend Annual Case Competition involving 50 candidates. • Assisted in organizing 2016 Ascend Student Leadership Conference involving students and professionals across the Midwest region. ## Education ### Master's degree in Design for Interactions Carnegie Mellon University ### Bachelor of Science in Business Administration in Accounting The Ohio State University ### Certification in UX Design & UI Design UC Berkeley Extension ### Concurrent Enrollment & Summer Sessions in Computer Programming, Design Innovation University of California, Berkeley ## Contact & Social - LinkedIn: https://linkedin.com/in/shelley-tao - Portfolio: https://www.shelleytao.com/ --- Source: https://flows.cv/shengting JSON Resume: https://flows.cv/shengting/resume.json Last updated: 2026-03-30