# Sheralee Francisco, PMP

> Business Operations | Program Management  | UX Operations

Location: San Jose, California, United States
Profile: https://flows.cv/sheralee

Accomplished at leading complex programs and innovative solutions to successful business outcomes from concept to post-launch. Natural collaborator and trusted partner driving global cross-functional teams toward common goal with a successful track record for stakeholder buy-in. I enjoy building operational practices from scratch, streamlining and standardizing processes to achieve operational efficiency.  Known for promoting positive work cultures, cross-functional teaming, collaboration.  Customer-focused and adaptable to a variety of work environments, with high tolerance for risk and stress associated with tight deadlines.

## Work Experience
### Business Program Manager, Facebook App @ Meta
Jan 2023 – Present
•	Led end-to-end planning, implementation, and launch of multiple technical platforms, defining requirements and integrating workflows to drive operational efficiency 
•	Partnered with vendors, legal, procurement, and leadership to manage contracts, ensure compliance, and establish scalable governance frameworks.
•	Drove 100% platform adoption of across 150+ users through change management, comprehensive training, and creation of onboarding and best-practice documentation.
•	Built dashboards and metrics (KPI/OKR tracking) to enhance visibility, automate reporting, and enable management data-driven decisions 
•	Drove efficiency through automations, streamlining processes and reducing manual efforts

### Research Operations Manager @ Postman
Jan 2022 – Jan 2023 | San Jose, CA
Managed team by setting performance expectations in support of research functions to improve products and deliver global programs enabling operational excellence, scalable governance, and cross-functional alignment.
•	Led and coached team, provided mentorship and growth opportunities, fostered culture of high performance and accountability, motivated team to exceed goals. 
•	Built Research Operations practice, scalable operational frameworks and governance models, implemented Jira and Qualtrics, standardized workflows to improve efficiency in collaboration with global cross-functional teams. 	
•	Aligned with Design, Product, Engineering and Operations leadership on strategic planning to drive clarity on business priorities, monitor cross-program risks and dependencies.
•	Led user adoption, program training, change management, creation of dashboards for 100% project visibility.

### Senior Program Manager, Design and Research @ Cisco
Jan 2019 – Jan 2022
• Built operational practice from the ground up and to scale as the team grew 300%
• Created research operations artifacts from framework, playbook, standard practices and processes
while establishing policies and implementing new procedures
• Established communication and change management plans for adoption of new tools, mitigated risks, collaborated cross-functionally and managed all stakeholders
• Managed UAT process for UX features and capabilities, creating metrics and analyzing data
• Developed our customer research recruiting process and established a repository for insights tracking
• E2E planning CX Cloud presence at Cisco Live global events to gather insights and showcase product
• Drove operational efficiency and continuous improvement to achieve business outcomes
• Facilitated weekly sessions of Peer and Architectural Reviews for development and design process
• Jira roll out to UX team in order to have clear view of all projects and issues across organization
• Onboarded 5+ Vendors working through Infosec, Procurement, IT Engineering, and Finance
• Successfully worked with cross-functional teams and stakeholders across the organization from
Engineering, Finance, Operations, Marketing, Sales, IT etc.
• Created collaboration workspaces, from Confluence Wiki, SharePoint, Smart Sheet, knowledge
databases and documentation playbooks to educate, train and foster team alignment.

### Product Manager / Business Operations Manager @ Cisco
Jan 2015 – Jan 2019 | San Jose
• Launch of Infinite Video Platform, and other collaboration solutions totaling $250M+ in bookings
• Achieved 35% cost reduction by re-negotiating vendor contracts and reducing infrastructure cost
• Drove development, design, feature enhancements of the next gen cloud hosted SaaS, XaaS solutions
• Partnered with engineering and delivery teams at every stage of the product development lifecycle
• Engaged with Customer and Partners on business outcomes, hosted QBR’s, presented at EBC
• Provided Business Development and Sales Enablement Training
• Spearheaded new software transformation initiatives and solutions under new monetization models
• Transformed chaotic business process into orderly procedures, simplifying complex issues
• Created clear KPI and operational metrics to be tracked in line with business outcomes

### NPI Program Manager @ Cisco
Jan 2010 – Jan 2015
*Led end-to-end delivery of 15+ global technology programs, aligning cross-functional teams (Product, Design, Engineering, Sales) on roadmaps, milestones, risks, schedules, and training requirements.
*Drove Services NPI transformation by leading a tiger team to integrate software offers into the NPI framework, enabling new business models and improving operational efficiency.
*Designed and launched a Partner Onboarding Program, including playbooks and training, achieving 100% partner readiness at launch..
*Owned program planning and financials, defining budgets, headcount models, and resource allocation to support delivery at scale.
*Built KPI frameworks (schedule/cost variance, customer engagement, growth) to track performance and measure progress against business objectives.
*Led stakeholder engagement and change management, driving alignment, buy-in, and adoption across complex, multi-workstream initiatives.
*Ensured post-launch operational readiness, partnering with commercial, services, and support teams to stabilize delivery and sustain outcomes.


## Education
### Bachelor of Business Administration - BBA in Business, Management, Marketing, and Related Support Services
Cal State East Bay- College of Business & Economics

### Direct Marketing
San José State University


## Contact & Social
- LinkedIn: https://linkedin.com/in/sheralee-francisco-pmp

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Source: https://flows.cv/sheralee
JSON Resume: https://flows.cv/sheralee/resume.json
Last updated: 2026-04-13