# Sherly Zheng

> Software Engineer

Location: Brooklyn, New York, United States
Profile: https://flows.cv/sherly

## Work Experience
### Software Engineer @ Vitally
Jan 2025 – Present

### Senior Support Engineer II @ Vitally
Jan 2024 – Jan 2025 | New York, United States

### Senior Support Engineer @ Vitally
Jan 2023 – Jan 2024 | New York, United States

### Senior Support Engineer @ Unqork
Jan 2022 – Jan 2023 | New York, United States
Designed, developed, tested and maintained tools to optimize team productivity. Partnered with DevOps engineers to automate the process of setting feature flags, saving engineers up to 4 hours per week. Led a team of engineers responsible for monitoring end-user patterns. Made product and technical roadmap recommendations to product and engineering managers. Mentored junior engineers on configuration best practices and troubleshooting techniques. Wrote and executed production data migrations and clean-up jobs against MongoDB using MQL, resulting in improved performance. Utilized MQL with MongoDB to query databases and perform data clean-up in production environment.

### Production Support Engineer @ Unqork
Jan 2021 – Jan 2022 | New York, United States
Implemented monitoring in Datadog to increase visibility on environment health, allowing the Support team to detect and prevent production issues. Created a proof of concept for the platform status page to inform users of overall platform availability using third-party API endpoints. Received recognition from the senior leadership team.

### Associate Production Support Engineer @ Unqork
Jan 2020 – Jan 2021 | New York, United States
Triaged, debugged, regression tested, and resolved critical production issues. Coordinated incident
responses and communicated updates to stakeholders.


## Education
### Bachelor of Arts - BA in Computer Science
Queens College
Jan 2013 – Jan 2019


## Contact & Social
- LinkedIn: https://linkedin.com/in/sherlyzheng

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Source: https://flows.cv/sherly
JSON Resume: https://flows.cv/sherly/resume.json
Last updated: 2026-04-01