Led designs for LLM agents directory, including contact creation and routing settings—significantly improving call routing accuracy.

Contributed to the shared component library, ensuring consistency and reusability across product modules.

Designed AI assistant flows across phone and web—enhancing IVR scripts, UI, and user journeys to help users complete scheduling and Rx refills more easily.

Collaborated with LLM engineers and data scientists to design Call Insights—a visual dashboard that translates agent performance and intents into actionable insights.

Conducted usability testing and redesigned the app scheduling process, which saved the

Designed Health E-commerce platform and package service booking features. Delivered 30+ codable hi-fidelity pages.

Conducted a contextual inquiry of 7 stakeholders and crafted an in-depth analysis report on streamlining the patient scheduling.