# Shih-Ting Huang

> Designing AI agent and B2B SaaS products to automate complex workflows in healthcare

Location: Sunnyvale, California, United States
Profile: https://flows.cv/shihting

With over 5 years of professional experience, I specialize in designing transformative agentic AI agent and web assistant SaaS products that enhance patient communication and access.

## Work Experience
### Senior UX Designer @ Amazon
Jan 2025 – Present

### Product Designer @ Syllable
Jan 2020 – Present | Sunnyvale, California, United States
•  Launched an Agentic AI SaaS platform; designed core tools to help enterprises manage LLM agent operations.
•  Led designs for LLM agents directory, including contact creation and routing settings—significantly improving call routing accuracy.
•  Contributed to the shared component library, ensuring consistency and reusability across product modules.
•  Designed AI assistant flows across phone and web—enhancing IVR scripts, UI, and user journeys to help users complete scheduling and Rx refills more easily.
•  Collaborated with LLM engineers and data scientists to design Call Insights—a visual dashboard that translates agent performance and intents into actionable insights.

### Product Design Intern @ GritWell
Jan 2019 – Jan 2019 | San Francisco Bay Area
• Worked on granular UI details and large-scale experience design of a company website, a patient mobile app and a practitioner web portal.  
• Conducted usability testing and redesigned the app scheduling process, which saved the
user's 30% time on booking through app.
• Designed Health E-commerce platform and package service booking features. Delivered 30+ codable hi-fidelity pages.

### UX Designer @ University of Michigan
Jan 2018 – Jan 2018 | Ann Arbor
• Designed a mobile app to help chronic back pain patients maintain home rehabilitative exercise programs.

### Research Consultant @ University of Michigan
Jan 2018 – Jan 2018 | Ann Arbor
• Consulted on improving outpatient scheduling information process at Briarwood Family Clinic
• Conducted a contextual inquiry of 7 stakeholders and crafted an in-depth analysis report on streamlining the patient scheduling.

### Senior Digital Consultant @ Ogilvy & Mather
Jan 2015 – Jan 2017 | Taiwan
Provided consultation in social marketing and UX development, focusing on UX; key projects include a health mobile app designed to enhance behavioral features and leading a team in the design of a social media analytics tool.


## Education
### Master's degree in Health Informatics and User Experience Design
University of Michigan - School of Information

### Exchange Program in International Economics
Frankfurt School of Finance & Management

### Exchange Program in Economics
University of Cologne

### Bachelor of Science (BS) in Economics
National Chengchi University


## Contact & Social
- LinkedIn: https://linkedin.com/in/shih-ting-huang-design

---
Source: https://flows.cv/shihting
JSON Resume: https://flows.cv/shihting/resume.json
Last updated: 2026-02-23