# Shikha Singh > Software Engineer | DevOps, Observability, SDLC Location: San Francisco Bay Area, United States Profile: https://flows.cv/shikha With a Master's in Computer Science from CSULB, my journey at Autodesk began as an intern and evolved into a full-time role as a Software Engineer. The transition allowed me to leverage my expertise in cloud automation, directly contributing to significant cost savings and efficiency improvements. I am an experienced Software Developer with a strong background in Python, cloud technologies (AWS Lambda, EC2, CloudWatch, S3), and observability tools (OpenTelemetry, Prometheus, Grafana). At Autodesk, I led key infrastructure modernization efforts, including migrating AMI provisioning to Ansible, integrating Airbyte for metric streaming, and automating credential management with AWS Secrets Manager, saving over 114 hours annually. Prior to that, at Accenture, I optimized database queries to reduce API latency by 30%, implemented SSO authentication with ServiceNow, and led multiple platform upgrades. I thrive in fast-paced environments, enjoy solving complex problems, and am always eager to learn and adapt to new technologies. I am passionate about building scalable, efficient software solutions that drive impact and innovation. ## Work Experience ### Software Engineer @ Autodesk Jan 2023 – Present | San Francisco Bay Area - Led the migration of AMI provisioning from Chef cookbooks to Red Hat Ansible playbooks which enhanced CI/CD pipelines by adding support for all operating systems and multi-architecture across internal service teams. - Designed and implemented the onboarding of Airbyte for seamless metric streaming from internal tools (Jira,ServiceNow, etc.) into a unified analytics system, providing a holistic view of operational efficiency and productivity across all business verticals. - Automated the secure rotation of Grafana API keys using AWS Secrets Manager, enhancing access control, minimizing credential exposure, and ensuring compliance with security best practices saving 114 hours annually. ### Student Assistant @ California State University, Long Beach Jan 2022 – Jan 2022 ### Software Engineer Intern @ Autodesk Jan 2022 – Jan 2022 | San Francisco Bay Area ● Led the development of an automated Amazon Machine Image (AMI) cleaner and deployed with AWS Lambda with the Serverless Framework, freeing 75% of memory and preventing pipeline failures, saving up to $150,000 (USD) per month ● Integrated CloudWatch Logs for monitoring and tracking deleted AMIs and EBS snapshots and added Slack Bot integration for real-time notifications. ### Instructional Student Assistant @ California State University, Long Beach Jan 2022 – Jan 2022 | Long Beach, California, United States ### Senior Software Engineer @ Accenture Jan 2020 – Jan 2021 | Bengaluru, Karnataka, India -Solid experience of AGILE Methodologies and Scrum processes. -Involved in the complete project lifecycle starting from Requirement Analysis, Design, Coding, Testing and Maintenance phase. -Implemented RESTful APIs with SQL query statements to retrieve data from MySQL database. -Refactored and optimised database queries that enhanced the performance up to 20%. -Implemented SSO Integration using Digest token, and customized the Login process with Service-Now using SAML 2.0. -Configured integrations using REST & SOAP web services. Developed Integration between Athos, British Telecom, HPE and ServiceNow. The integration is also done using Web Methods and SOAP. -Designed and developed dynamic workflow which helped in the automated assignment of manual tasks thus resulting in conservation of time and money for the organisation. -Headed multiple security platform upgrades which involved analysis of the new features and incorporated those without affecting the existing configurations. Presented the feature in form of release notes to a large audience of stake holders. -Spearheaded requirement gathering and devised appropriate solutions for clients. -Worked as Scrum Master by leading a team of 9 resources which involved - Work allocation and conducting daily status calls. -Configured the ITSM applications like incident, problem, change, catalog and knowledge management -Customised the ITSM applications based on the business requirements ### Software Engineer @ Accenture Jan 2018 – Jan 2020 | Bangalore -Spearheaded multiple ServiceNow platform upgrades(London to Paris) which involved skip log review, reimplementing broken customisations and repair skipped configurations. -Implemented the Workflow required for the creation of Knowledge articles. -Refined scheduled scripts for the calculation of ageing of record which enhanced the performance by 20%. -Configuration of Notifications, reports and database views. -Worked as a security steward for a team of 30 members which involved - conducting security audits, and client data protection training. -Production move for critical modules with zero defects. ### Associate Software Engineer @ Accenture Jan 2016 – Jan 2018 | Bangalore -Certified Service-now System Administrator handled update set migration, choice list updates & Incident analysis. -Revamped the retrieval process of the update sets which resulted in the improved performance of deployment process. -Worked with transform maps, data sources for data loads and management. ## Education ### Master of Science - MS in Computer Science California State University, Long Beach ### Bachelor of Engineering (B.E.) in Computer Science Engineering Savitribai Phule Pune University ### 10th & 12th R.R.Morarka Public School C.B.S.E ## Contact & Social - LinkedIn: https://linkedin.com/in/shikha-singh-434481102 --- Source: https://flows.cv/shikha JSON Resume: https://flows.cv/shikha/resume.json Last updated: 2026-03-29