# Shivam Vora > Research-Driven Strategist | Bridging Customers, Product & Growth | MBA Candidate, Kelley School of Business Location: San Francisco Bay Area, United States Profile: https://flows.cv/shivamvora I’ve built my career around one belief — when you understand people deeply, you can build anything better. After years of leading research and product strategy inside high-growth tech companies, I decided to take a step back from corporate and consult independently. I wanted to explore projects that pushed me beyond the UX bubble — and found that in oil & gas, healthcare, and green tech. Through Vora Consulting, I’ve led product initiatives for clients like Shell and Weatherford, managing $250K+ budgets, improving delivery speed by 30%, and cutting rework by 40%. Before consulting, I shaped customer experiences and product strategy across the tech landscape. At Mozilla, I led large-scale studies guiding Firefox’s redesign — reaching 200M+ users and driving a 10% increase in feature adoption. At Snapdocs, I built the first research practice, rolled out the Jobs-to-Be-Done (JTBD) framework, and led end-to-end research and design strategy for borrower, lender, title, and notary portals. Partnering closely with Sales, Customer Success, and Product leadership, I helped improve adoption, retention, and product-market fit — including a 30% boost in onboarding efficiency. At Invitae, I optimized patient and provider workflows for genetic testing. At EverFi, I drove UX improvements that increased course completion by 22% and client renewals by 15% across 300+ financial institutions, including Walmart. I’ve also taught and mentored 200+ researchers and designers through General Assembly and Pathrise, helping others translate empathy into execution. Now pursuing my MBA at the Kelley School of Business, I’m deepening my focus on strategy, leadership, and sustainable growth — sharpening the business lens behind the research and design work I’ve done for years. Understand people. Solve real problems. Build something that lasts. ## Work Experience ### Product Strategy & UX Consultant @ Vora Consulting LLC Jan 2022 – Present | United States • Led end-to-end product strategy engagements with Shell, Weatherford, Daito Design, and multiple seed-stage startups, aligning business outcomes with technology delivery and innovation roadmaps. • Conducted international user research for Weatherford, identifying 27 high-priority improvements that enhanced remote operations efficiency. Built product roadmaps and feature backlogs for Binit Technologies’ IoT hardware/software platform, influencing two major product launches. Partnered with compliance teams to embed regulatory requirements into feature-level roadmaps for healthcare and financial services clients. • Served as a UX instructor at General Assembly from 06/2022-05/2024, teaching courses in research, design strategy, and product development. • Coached over 200 early-career professionals through Pathrise from 01/2022-10/2024, focusing on portfolio development, interview preparation, and career strategy ### Fractional Product Design and Research Lead @ Freenome Jan 2025 – Present ### Fractional Product Research Lead @ Binit Jan 2024 – Present ### Design Mentor @ Pathrise Jan 2022 – Jan 2024 • Provided personalized career coaching to design and UX professionals through Pathrise. • Delivered tailored 1:1 guidance on portfolio development, interview preparation, and career strategy to help candidates succeed in a competitive job market. ### Senior Design Researcher @ Mozilla Jan 2023 – Jan 2024 • Led a user research study across the Firefox Browser, identifying 14 critical enhancement areas. • Collaborated with cross-functional teams to integrate new features like shopping deals and news widgets. • Spearheaded a research study for the Pocket Hits newsletter, which led to design changes boosting user satisfaction by 23%. ### Lead Instructor, UX Design Immersive @ General Assembly Jan 2022 – Jan 2024 • Designed and delivered a comprehensive UX design curriculum focusing on strategic design thinking and user research. • Led workshops to enhance students' interview skills and coached them to confidently communicate their experiences. ### Senior UX Research and Design Operations Specialist @ Snapdocs Jan 2021 – Jan 2022 | San Francisco Bay Area • Developed and scaled user research operations at Snapdocs, leading to improved user satisfaction and efficiency. • Collaborated with Product Managers to execute task-based usability studies for top revenue generators, driving impactful product enhancements. • Partnered with account teams to deliver product demos and identify upsell opportunities, resulting in 15% higher adoption of premium features. • Joined 50+ sales and success calls to present UX solutions, contributing to a 38% increase in client retention. ### Lead, UX Research and Strategy @ Invitae Jan 2020 – Jan 2021 | San Francisco Bay Area ### Senior UX Researcher/Designer @ Invitae Jan 2019 – Jan 2020 | San Francisco Bay Area ### UX Designer @ EVERFI from Blackbaud Jan 2017 – Jan 2019 | Walnut Creek, California ### UX Research and Design Consultant @ Gap Jan 2015 – Jan 2017 | San Francisco, Ca ### UX Researcher @ ChaiOne Jan 2014 – Jan 2015 | Austin, Texas Area ### Interaction Designer @ Cisco Jan 2012 – Jan 2014 | San Jose, Ca ## Education ### MBA in Entrepreneurship and Corporate Innovation, Marketing Indiana University - Kelley School of Business ### Master of Science in Human Factors and Ergonomics Engineering San José State University ### Bachelor of Arts in Psychology, Economics UC San Diego ## Contact & Social - LinkedIn: https://linkedin.com/in/shiv-vora - Portfolio: https://vorashiv-portfolio.com --- Source: https://flows.cv/shivamvora JSON Resume: https://flows.cv/shivamvora/resume.json Last updated: 2026-04-13