• Design leader responsible for designing 0 to 1 AI-native services and products to deliver care at scale to rural America

• Manages and mentors team of five: two product designers, two service designers, and one UX researcher

• Manages design process, cross functional alignment, and team execution to continuously define north star experience vision, and translate that to tactical design and build of an AI-native care platform to deliver care at scale and create efficiencies in clinician workflows

• Designs 0 to 1 care delivery services, enabled by both AI and human clinicians, for rural MA members that will meet member experience needs and reduce medical expense

• Managed a team of UX researchers and service designers to uncover unmet patient needs, and leveraged those insights to inform the design of an end-to-end generative AI+human supported mental healthcare experience.

• Balanced business goals, clinical requirements, and user needs, and worked cross-functionally (e.g., clinical, AI, product, engineering, marketing, operations) to influence product and service strategy.

• Designed the first MVP experience to help take the company from 0 to 1 in the US market.

• Designed experiences for Medicare Advantage and duals members as part of Humana’s Experience Transformation team.

Projects:

• Omni-channel Touchpoint Orchestration for DSNP members

• Omni-channel Shopping Experience Strategy for MA members

• Team lead within Humana’s Experience Center managing cross functional teams to deliver integrated digital and analog service experiences that prioritize human needs while driving measurable outcomes.

Projects:

• Experience Strategy for External Sales Agents

• Digital Experience Strategy for Medicaid members

• Digital Experience Strategy for Healthy/At Risk Medicare Advantage members

• Senior product manager and service designer managing cross functional teams to deliver world class experiences for member adoption of virtual care products.

Projects:

• Remote Monitoring experience for MA members with CHF that receive care from one of Humana’s largest provider networks

• Digital Experience Strategy for In Home Wellness Assessments of homebound Medicare Advantage members

• Behavioral Health experience for Medicare Advantage members post-acute discharge

• Telehealth experience to drive completion of mammogram screenings for Medicare Advantage members