• Lead the design of Upgrade's key financial product, the Upgrade Card.

• Create intuitive, user-centered experiences that simplify complex financial processes, by collaborating with cross-functional teams.

• Leverage user insights and data to align product decisions with business goals, while ensuring a seamless and consistent Upgrade brand experience.

M.S. HCI Capstone

• Created wireframes and interactive prototypes for an AI-powered internal workplace support chatbot, proposing 8 new features through iterative designs informed by user research, stakeholder input, and UI best practices.

• Collaborated with product managers, UX researchers, and engineers to identify user pain points and translate them into high-fidelity mockups.

• Mentored over 150 students in UX design principles, guidelines, and agile methodology for android, iOS, and web digital products for industry-sponsored projects.

• Assisting with technical issues, UX fundamentals, visual design, style guide.

• Collaborating and communicating with students, industry sponsors, and Professors for smooth project progress.

• Spearheaded end-to-end requirements from conception till release, and post-release validation, resulting in a 25% increase in user engagement for Citibank cybersecurity application.

• Created visual mockups, sitemaps for SaaS applications and developed them with HTML, CSS, and Angular.

• Collaborated with cross-functional teams to understand product strategy, identify customer needs to develop creative solutions and cohesive UI elements for mass-market web interface with accessibility standards for a 1000+ customer base.

• Hands-on experience and knowledge working in an agile environment, proficient in using Jira for project management, ensuring timely delivery of high-quality results in a fast-paced setting with enthusiasm, professionalism, positive attitude.