# Shivani Gupta > GenAI @ HeyGen | C3 AI | CMU, BITS Location: Redwood City, California, United States Profile: https://flows.cv/shivanigupta I’m a Software Engineer passionate about building intelligent, scalable systems that bring the power of AI to real-world applications. At C3 AI, I work on the Generative AI team, developing agentic AI systems that can reason, plan, and act across enterprise tools. My focus is on creating context-aware, reliable, and high-performing AI products that help organizations use generative AI safely and effectively. I earned my Master’s in Information Systems Management from Carnegie Mellon University, where I specialized in Deep Learning, NLP, Distributed Systems, and Applied Machine Learning. Skilled in Python, Java, JavaScript, and React, I enjoy solving complex problems, designing clean, scalable architectures, and turning innovative ideas into impactful products. I’m excited by the possibilities at the intersection of AI and software engineering — let’s connect! ## Work Experience ### Software Engineer @ HeyGen Jan 2025 – Present | San Francisco Bay Area ### Software Engineer @ C3 AI Jan 2024 – Jan 2025 | Redwood City, CA Built an Agentic AI product delivering hallucination-free, source-aware responses by integrating enterprise databases, enabling dynamic data modeling, and powering context-rich queries with document uploads, agent transparency, and tool integrations (e.g., web search). Modernized multilingual support by replacing legacy translation with LLM-powered pipelines, enabling seamless, high-accuracy global usage. Drove PSR (Performance, Scalability & Reliability) testing across releases—designed test plans, defined SLAs, and executed stress tests—achieving a 50% increase in concurrent capacity and 35% faster indexing. ### Graduate Teaching Assistant @ CMU | Master of Software Engineering Jan 2024 – Jan 2024 Course: Software Project Management ### Quantitative Analytics Associate @ JPMorgan Chase & Co. Jan 2023 – Jan 2023 | Mumbai, Maharashtra, India As part of the Model Risk Governance and Review (MRGR) Ongoing Performance Monitoring team, I was working on the technology platforms that assesses performance of quantitative models used throughout the firm. •Developed and deployed a web-based analytical tool using Python3, JavaScript, and Tornado, serving over 500 users. This tool significantly improved real-time analytics and streamlined data processing for risk assessment models. •Led a team of 15 to deliver four key projects focused on report automation and enhanced dashboard functionalities. Developed APIs to identify and highlight critical insights for senior risk management, improving decision-making processes. •Automated the dispatch of 10,000+ reminder emails annually through a Python-based job, significantly reducing manual tasks and enhancing operational efficiency. •Implemented key performance metrics in a centralized analytics application to identify and address underperforming models. Utilized heat map analysis for effective feature selection, leading to more accurate and robust model performance evaluations. ### Quantitative Analytics Analyst @ JPMorgan Chase & Co. Jan 2021 – Jan 2023 | Mumbai, Maharashtra, India ### Machine Learning Engineer @ Omdena Jan 2021 – Jan 2021 Project - Identifying & Monitoring Human Rights Abuses through NLP Language Models Built an MVP for identifying and monitoring human rights abuses through NLP Language models using data from twitter and reddit. Achieved a F1 score of 80% for multilabel classification models such as Bert-large-uncased and the Roberta-base based model. ### Software Engineer @ HSBC Jan 2019 – Jan 2021 | Pune Area, India •Worked on a microservices architecture-based application used by RMs to calculate client profitability during onboarding of clients. Leveraged Java 8, RESTful API’s, React.js, Spring boot framework and cutting-edge technologies like ELK, and Jenkins. •Created analytics page using React.js & Redux Thunk, enabling RMs to assess prospective client impact on company revenue effectively. •Integrated Liquibase which is a database-independent library to 10+ microservices for managing revisions and release of database changes thereby reducing downtime further by 30 percent. •Implemented NLP Models to perform social media sentiment analysis for HSBC and displayed it on Google Analytics Dashboard. ### Teaching Assistant @ Birla Institute of Technology and Science, Pilani Jan 2019 – Jan 2019 TA to Prof. C.K Ramesha for Analog Electronics Course. ### Intern @ SAMSUNG R&D INSTITUTE INDIA - BANGALORE PRIVATE LIMITED Jan 2018 – Jan 2018 | Bangalore Loop back test app for testing audio engine •Created a Loop back test app for testing Samsung’s Audio Engine for Mission Control Push to Talk project •Used audio record class of android studio and explored Open Sound Library for Embedded Systems •Improved the KPI of the app by including echo canceler and noise suppressor and solved memory leak •Explored HTTP Live Streaming and MP4 file format specifications to make live video call recordings ### Summer Intern @ Indian Institute of Science (IISc) Jan 2018 – Jan 2018 | Bangalore Air pollution monitoring system using LPWA (Low Power Wide Area Network) technologies •Worked on developing low-cost IoT WPAN networks in the sub-1GHz range for air-quality monitoring •Field deployment of the 6LowPAN network involving border router, UDP server and a monitoring device •Solved ADC pins connectivity issue of Remote Zolertia, packet drops and collisions by strategic placement •Worked on speech recognition using low powered devices. Implemented Dynamic Time Warping algo ### Team Captain @ Girls Badminton Team, BITS Goa Jan 2016 – Jan 2017 | Goa Lead a team of 15 girls Tournaments : Out station - KJ Somaiya College, Mumbai (Runners up) , BITS Pilani , Pilani (Runners up). Annual Sports festival of BITS, Goa - Spree (Runners up) ### Marketing Manager @ Department of Sponsorship and Marketing, Council for Student Affairs, BITS-Pilani, Goa Campus(INDIA) Jan 2015 – Jan 2016 Worked with a team of 80+ members to raise money for the annual cultural, technical and sports festival of BITS Goa. As a Marketing Manager, I interacted with people from different companies and marketed the brands that associated with us. ## Education ### Master of Science - MS in Management Information Systems, General Carnegie Mellon University ### Bachelor of Technology (BTech) in Electronics and Instrumentation Birla Institute of Technology and Science, Pilani - Goa Campus ### PCM Kendriya Vidyalaya ## Contact & Social - LinkedIn: https://linkedin.com/in/shivani-gupta-0703 --- Source: https://flows.cv/shivanigupta JSON Resume: https://flows.cv/shivanigupta/resume.json Last updated: 2026-03-29