AI consulting partner to enterprise clients, converting AI strategies into executable roadmaps , epics, features, and user stories with clear success metrics tied to business value, quality, and experience goals. Conducts AI readiness assessments across data, people, process, and technology to baseline current state and define target outcomes using internal value frameworks. Facilitates stakeholder workshops and executive readouts that align sponsors on priorities and scope while establishing risk, privacy, and responsible-AI guardrails for each initiative.

Trinium AI is an "AI Transformation Advisory" that supports organizations in strategic planning, implementation and scaling AI initiatives. Our team is comprised of business and technology transformation experts from top global services firms.

At Trinium AI, I support enterprise clients through every phase of their AI journey—from strategy and readiness to deployment and optimization. I help align AI initiatives with business goals, assess organizational readiness, and prioritize high-impact use cases using our proprietary research library of 1,300+ use cases and 600+ vendors. I translate complex AI frameworks into actionable insights, enabling clients to realize measurable ROI and scale AI adoption effectively.

Directed delivery of Generative AI–powered contact center solutions for healthcare clients and other regulated industries, enabling AI-driven improvements to patient, member, and customer interactions. Managed the full lifecycle from discovery and requirements through design, model training, integration, testing, and go-live, maintaining <10% variance in schedule and budget. Partnered with data science and engineering to iteratively improve AI models, increasing accuracy and driving better customer and patient/member experiences, and led the turnaround of a low-NPS healthcare client, stabilizing operations, addressing key issues, and contributing to renewal by Q4 2023. Integrated solutions with CCaaS platforms (Genesys, NICE, Five9, Talkdesk) to create reliable, observable production environments that support health-related interactions, while strengthening hands-on expertise in LLMs, NLP/NLU/NLG, sentiment analysis, intent/entity recognition, neural networks, and data mining.

Supported pipeline generation and partner ecosystem expansion across referral, reseller, BPO, consulting, and SI/VAR motions for AI and contact center solutions, creating qualified opportunities for the Growth & Alliances organization. Consistently surpassed targets as a top performer—achieving 120% of quota in Q1 2021 and 150% in Q2 2021—through disciplined outreach, multi-threaded engagement, and effective value messaging. Coordinated matrixed engagement between customers, partners, and internal stakeholders to streamline deal progression and accelerate partner-led revenue.

Worked within Growth & Alliances team to build partner programs to scale Uniphore’s go-to-market footprint for AI and automation solutions, aligning partnership strategy with sales, product, and delivery objectives. Co-developed partnership programs with leading systems integrators contributing to team-signed agreements totaling $15M TCV over a three-year (2021) horizon. Oversaw end-to-end onboarding for new partners, aligning legal, technical, and sales-enablement workstreams, and led the first acquisition and integration of a facial-recognition AI product to enhance the existing platform and expand solution offerings.

Worked with team to align product backlog and delivery for the Ford Mobile App, translating customer and product requirements into detailed technical specifications executable across a global application footprint. Operated within an Agile environment to prioritize backlog items, refine user stories, and support sprint planning across distributed teams. Balanced user-experience goals with technical and operational constraints to improve app usability and adoption while maintaining delivery discipline.