# Shivani P. > Execution-Focused Program Manager & Business Analyst | Generative & Conversational AI | SaaS & Contact Center Implementation Location: Los Gatos, California, United States Profile: https://flows.cv/shivanip1 Program Manager and Business Analyst (PMP, PSM I) with 8+ years delivering AI‑enabled SaaS and digital experience programs across contact centers, automotive, life sciences, and hospitality. Own end‑to‑end implementations—from strategy, discovery, and requirements through model training, integration, testing, deployment, and optimization—typically within 10% of scope, schedule, and budget. Conversational AI work includes multi‑phase implementations that reduced AHT/ACT ~15% (cutting ~1 minute from 6–8 minute calls) and improved NPS/ CSAT score. Growth & Alliances experience includes co‑building a partner program with global SIs contributing ~$15M TCV over three years. Former top‑quota SDR (120% in Q1 and 150% in Q2 2021) who can translate complex AI capabilities into clear business value for technical and non‑technical stakeholders. ## Work Experience ### Business Analyst @ Trinium AI Jan 2025 – Present | California, United States AI consulting partner to enterprise clients, converting AI strategies into executable roadmaps , epics, features, and user stories with clear success metrics tied to business value, quality, and experience goals. Conducts AI readiness assessments across data, people, process, and technology to baseline current state and define target outcomes using internal value frameworks. Facilitates stakeholder workshops and executive readouts that align sponsors on priorities and scope while establishing risk, privacy, and responsible-AI guardrails for each initiative. Trinium AI is an "AI Transformation Advisory" that supports organizations in strategic planning, implementation and scaling AI initiatives. Our team is comprised of business and technology transformation experts from top global services firms. At Trinium AI, I support enterprise clients through every phase of their AI journey—from strategy and readiness to deployment and optimization. I help align AI initiatives with business goals, assess organizational readiness, and prioritize high-impact use cases using our proprietary research library of 1,300+ use cases and 600+ vendors. I translate complex AI frameworks into actionable insights, enabling clients to realize measurable ROI and scale AI adoption effectively. ### Technical Project Manager @ Uniphore Jan 2022 – Jan 2024 Directed delivery of Generative AI–powered contact center solutions for healthcare clients and other regulated industries, enabling AI-driven improvements to patient, member, and customer interactions. Managed the full lifecycle from discovery and requirements through design, model training, integration, testing, and go-live, maintaining <10% variance in schedule and budget. Partnered with data science and engineering to iteratively improve AI models, increasing accuracy and driving better customer and patient/member experiences, and led the turnaround of a low-NPS healthcare client, stabilizing operations, addressing key issues, and contributing to renewal by Q4 2023. Integrated solutions with CCaaS platforms (Genesys, NICE, Five9, Talkdesk) to create reliable, observable production environments that support health-related interactions, while strengthening hands-on expertise in LLMs, NLP/NLU/NLG, sentiment analysis, intent/entity recognition, neural networks, and data mining. ### Sales Development Representative, Growth and Alliances @ Uniphore Jan 2021 – Jan 2022 Supported pipeline generation and partner ecosystem expansion across referral, reseller, BPO, consulting, and SI/VAR motions for AI and contact center solutions, creating qualified opportunities for the Growth & Alliances organization. Consistently surpassed targets as a top performer—achieving 120% of quota in Q1 2021 and 150% in Q2 2021—through disciplined outreach, multi-threaded engagement, and effective value messaging. Coordinated matrixed engagement between customers, partners, and internal stakeholders to streamline deal progression and accelerate partner-led revenue. ### Program Manager, Growth & Alliances @ Uniphore Jan 2019 – Jan 2021 | Palo Alto, California, United States Worked within Growth & Alliances team to build partner programs to scale Uniphore’s go-to-market footprint for AI and automation solutions, aligning partnership strategy with sales, product, and delivery objectives. Co-developed partnership programs with leading systems integrators contributing to team-signed agreements totaling $15M TCV over a three-year (2021) horizon. Oversaw end-to-end onboarding for new partners, aligning legal, technical, and sales-enablement workstreams, and led the first acquisition and integration of a facial-recognition AI product to enhance the existing platform and expand solution offerings. ### Product Designer Ford Mobile App @ Cognizant Jan 2018 – Jan 2018 | Cognizant Technology Solutions; Dearborn, MI Worked with team to align product backlog and delivery for the Ford Mobile App, translating customer and product requirements into detailed technical specifications executable across a global application footprint. Operated within an Agile environment to prioritize backlog items, refine user stories, and support sprint planning across distributed teams. Balanced user-experience goals with technical and operational constraints to improve app usability and adoption while maintaining delivery discipline. ### Project Manager at Amgen Biotechnology @ Cognizant Jan 2016 – Jan 2018 | Thousand Oaks, CA Primary liaison between business stakeholders and technical teams for a SaaS, cloud-based Clinical Trial Disclosure platform in a highly regulated environment under 21 CFR Part 11 and GDPR. Owned documentation of business processes and functional requirements, ensuring traceability and audit-ready records for a platform subject to regulatory audits. Coordinated major releases under strict validation and change-control procedures to align with quality, compliance, and governance expectations, while driving renewals and customer satisfaction through proactive issue management, impact analysis, and clear communication with clinical and IT stakeholders. ### Intern @ Bay Area JusticeCorps Jan 2015 – Jan 2016 | Oakland, CA ·Serve for minimum of 300 hours in assisting self-represented litigants in court-based self-help centers by providing legal information to litigants regarding family law, housing, civil harassment temporary restraining orders and name changes ·Assist litigants in completion of family law, housing law, civil harassment temporary restraining orders, name changes and other pending legal forms ### Intern @ Exogen Jan 2015 – Jan 2015 | Berkeley, CA ·Trained in Exogen’s novel technology for assessing DNA damage and repair capacities. This technology was originally developed in Lawrence Berkeley National Laboratory and is being enhanced to enable rapid processing of tissue specimens and make testing services affordable and accessible to the public ·Successfully processed over 100 blood samples received from customers by isolating T-cells to measure double strand DNA breaks, using automated robot processing equipment to measure baseline DNA health, and introducing DNA damaging agent to measure DNA repair rate ·Generated reports with findings from processed samples for dissemination to customers ### Researcher in Undergraduate Research Apprentice Program (URAP) @ University of California, Berkeley - School of Law Jan 2014 – Jan 2015 | Berkeley, CA ·Researcher on a Boalt Law School team to explore factors affecting parole granting rates in order to better predict likelihood of granting or denying parole in the California System. ·Read and summarized over 100 California case laws and statutes as well as analysis of parole transcripts. Research project is ongoing. -Improved legal and business research skills as well as analytical, writing, and communication skills ### Volunteer @ Alameda Health System Jan 2014 – Jan 2015 | Oakland, CA · Volunteered in Maternal and Children’s Health Department for a major hospital · Provide customer service at information desk to patients and visitors · Updated records for over 3,000 patients · Escorted patients, families, and visitors to their required destinations. ### Telemarketer / Fundraiser @ University of California, Berkeley Jan 2013 – Jan 2013 | Berkeley, CA · As part of Alumni Outreach Program, contacted Cal alumni over phone to solicit funds for different areas of UC Berkeley · Placed over 30 calls per day and raised over $5,000 in donations in 4 months · Improved my public speaking, negotiation, organizational, and interpersonal skills ### Reasearcher @ NASA - National Aeronautics and Space Administration Jan 2011 – Jan 2011 · Studied and lived at PARI Observatory, once a satellite tracking station for NASA, to conduct research in cosmic motion, galaxy star formations, black holes, and quasars · Used Smiley, a radio telescope, to collect data by pointing the telescope at targets and mapping radio sources or by taking spectra with a neutral hydrogen detector · Compared collected data to PARI Astronomical Photographic Data Archive to classify constellations ## Education ### Certification in Technology Project Management Boot Camp University of California, Berkeley ### Bachelor of Arts (B.A.) in Integrative Biology University of California, Berkeley ### High School Plano West Senior High School ### Physical Sciences Duke Talent Identification Program ## Contact & Social - LinkedIn: https://linkedin.com/in/shivanipandare --- Source: https://flows.cv/shivanip1 JSON Resume: https://flows.cv/shivanip1/resume.json Last updated: 2026-04-08