# Shiva Pandey > Software Engineer Location: San Francisco Bay Area, United States Profile: https://flows.cv/shivapandey I’m a seasoned Software Engineer with over 8 years of experience designing and delivering high-scale, distributed backend systems — with a focus on cloud-native architecture, API design, and microservices performance optimization. My recent work at Observo AI and BILL.com involves building fault-tolerant services and intelligent telemetry pipelines on GCP, AWS, and Kubernetes, using technologies like Java, Python, Kafka, GraphQL, and Docker. At Tesla, I worked on real-time IoT data pipelines using Akka and Scala, contributing to scalable analytics for energy systems. Key Impact Highlights: Delivered a real-time analytics pipeline that reduced MTTD by 40%, handling millions of events per day. Automated sandbox provisioning and lifecycle management, cutting setup time by 35% and boosting internal team productivity. Architected simulation environments and CI/CD testing frameworks that improved release velocity and reduced defects by 30%+. Replaced monoliths with modular microservices to improve scalability, observability (Splunk, Datadog), and incident response SLAs. My approach to engineering emphasizes clean architecture, rigorous testing, cost-aware design, and collaboration across product, infra, and ML teams. I bring a strong foundation in data structures, system design, and backend scalability, supported by a Master’s in Software Engineering (SJSU). ## Work Experience ### Software Engineer @ Observo AI Jan 2024 – Present ### Software Engineer II @ Bill.com Jan 2022 – Jan 2024 | San Jose, California, United States • Built out custom features for Bill's bank Partners to provide optimized payment and invoicing solutions • Worked closely with the Product and Design team to identify all feature requirements • Helped with the design review of the new framework, working closely with our bank partners to identify issues and requirements. • Conducted thorough bug identification and resolution, ensuring optimal platform performance and reliability. • Designed and developed microservice-based systems, transitioning from a monolithic architecture to enhance scalability and maintainability. • Utilized Splunk for efficient system monitoring, ensuring proactive issue detection and resolution. • Employed Datadog for advanced log monitoring, enabling detailed analysis and tracking of system performance metrics. ### Software Engineer Intern @ Tesla Jan 2021 – Jan 2021 | Palo Alto, California, United States • Develop features that will enable filtering capabilities for instant insights into the IoT Site • Develop large-scale applications that effectively handle complex business challenges using Streaming API(gRPC) and a process for designing and architecting distributed systems using Akka and Kafka framework • Develop tools, scripts, and code to aid in the improvement of application deployment processes and collaborated closely with peers on the execution and improvement of manual and automated test cases • Continuous performance monitoring using Grafana dashboard and created different metrics to log step-by-step calls to Splunk ### Sr Software Engineer @ IDEMIA Jan 2018 – Jan 2019 • Contributed to the design and development of the product, engaging with both the global and client teams • RESTful web services for enterprise-grade Digital Payments and Mobile Connectivity solutions designed with the latest microservices architecture • Optimized technical efforts by assisting in the development of original concepts, identifying sources of problems, troubleshooting various kinds of code, and producing high-quality deliverables • Conducted risk assessments of applications, platforms, and other software, and developed infrastructure and functional solutions • Consistently achieved top marks for client happiness and performance in quarterly client satisfaction and performance surveys ### Software Engineer @ Cybage Software Jan 2014 – Jan 2018 • Managed, trained, and mentored a team of test engineers in the development and implementation of quality assurance • Back-end development, building, and designing software • Implemented quality control processes that adhered to industry standards, QA standards, and client specifications • Communicated with internal and external stakeholders to offer status updates and to consult on project roadblocks; collaborated with the different development teams to optimize script performance • Contributed to the reduction of costs and the increase in performance by 5%. ## Education ### Master's degree in Computer Software Engineering San José State University ### Post Graduate Diploma in Advanced Computing Centre for Development of Advanced Computing (C-DAC) ### Bachelor's degree in Computer Science Rajiv Gandhi Prodyogiki Vishwavidyalaya ## Contact & Social - LinkedIn: https://linkedin.com/in/shivapandey31 --- Source: https://flows.cv/shivapandey JSON Resume: https://flows.cv/shivapandey/resume.json Last updated: 2026-03-29