# Shivum A.

> Software Engineer at Thoughtful AI

Location: Palo Alto, California, United States
Profile: https://flows.cv/shivum

Resourceful and detail-driven software engineer with experience across startups and big tech. Expertise in designing scalable backend systems, developing APIs, building AI Agents, and optimizing server infrastructure for enhanced performance.

## Work Experience
### Software Engineer @ Thoughtful AI
Jan 2025 – Present

### Software Engineer @ Kikoff
Jan 2024 – Jan 2024 | San Francisco Bay Area
Designed and implemented Rails backend architecture, including APIs and business logic, to enable users to report utility bills (e.g., phone, electricity) to credit bureaus, directly contributing to improved credit scores for thousands of users.

Developed an internal e-OSCAR dispute handling system with Rails + ReactJS, streamlining operations for the support team, significantly improving dispute resolution efficiency and response time, and enhancing the customer experience.

### Software Engineer @ Otter.ai
Jan 2021 – Jan 2023
Designed and enhanced client-facing Django APIs (Speech Recording, Admin Controls, Calendar Sync, Plan Repackaging), driving user engagement and elevating product experience.

Migrated server infrastructure to Django 3, cutting deployment times by 30% and increasing development speed.

Reworked server architecture by integrating NoSQL databases (e.g., Cassandra, DynamoDB) to optimize query performance, ensuring better scalability.

### Software Development Intern @ Amazon Web Services (AWS)
Jan 2020 – Jan 2020 | Seattle, Washington, United States
Built a Vue + Node.js app that allows users to connect to local and remote RDBMS instances (MySQL, Postgres) and create customized NoSQL data models within AWS DynamoDB.

Developed a Vue + Node.js migration tool to automate relational-to-NoSQL data conversion

### Software Engineering Intern @ Striim
Jan 2018 – Jan 2019 | San Francisco Bay Area
Built real-time Java data migration robustness applications to ensure 0% data corruption between various data sources and targets such as Postgres, Oracle, and Kafka.

Developed docker images for Striim real-time data analytics platform so that clients could load a dockerized version of the platform from any Windows, Mac, or Linux operating system.

Built Python application and scripts to optimize customer experience by parsing YAML files that indicate user-preferred logistics such as platform version, pre-loaded applications, and data analysis tools within the Striim docker container.

### Co-Founder and CBO (Chief Business Officer) @ Drones-Dash
Jan 2016 – Jan 2017 | Menlo Park
Co-founded medical drone delivery company; developed patent-pending image recognition software for phone flash detection; designed payload systems for medicine deployment; Designed business model and accurately pinpointed the correct financial strategy and verticals. Received letters of intent (LOI) for medical drone deployment from hospitals in India and USA; created partnerships with five medical companies.


## Education
### Bachelor of Science - BS in Statistics and Machine Learning/Computer Science
Carnegie Mellon University

### Palo Alto High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/shivum-a-03990a11b

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Source: https://flows.cv/shivum
JSON Resume: https://flows.cv/shivum/resume.json
Last updated: 2026-04-10