# Shiyao L.

> Counseling Psychology Graduate Student | Background in Human-Centered Design & Mental Health Advocacy

Location: Redwood City, California, United States
Profile: https://flows.cv/shiyao

After years of leading user-centered design in healthcare startups, I’m pivoting into counseling psychology - finally embracing the path that feels most true to who I am.
Driven by a deep interest in emotional healing and interpersonal connection, I’m now pursuing training in evidence-based mental health care.
My past work in tech taught me how to listen deeply and lead with empathy - and I carry that into everything I do.

## Work Experience
### Head of Design (merged with Athelas) @ Commure
Jan 2023 – Jan 2025
- Led a cross-functional design team of 10 across the U.S. and Colombia.
- Cultivated a collaborative environment that balanced high performance with human-centered support.
- Oversaw product research, strategy, and user interviews to advance equitable solutions in U.S. healthcare infrastructure.
- Encouraged team cohesion through open communication, psychological safety, and shared purpose.

### Head of Design (merged with Commure) @ Athelas
Jan 2023 – Jan 2025
(In 2023, Athelas merged with Commure — creating a $6B healthcare infrastructure company)

- Promoted to lead a cross-functional design team of 10 across the U.S. and Colombia.
- Cultivated a collaborative environment that balanced high performance with human-centered support.
- Oversaw product research, strategy, and user interviews to advance equitable solutions in U.S. healthcare infrastructure.
- Encouraged team cohesion through open communication, psychological safety, and shared purpose.

### Product Design Lead @ Athelas
Jan 2022 – Jan 2023
- Led contributing to clinical tools that improved doctor-patient care.
- Conducted on-site hospital research, quantitative surveys, and patient interviews.
- Supported hiring and culture building; helped bridge business and user needs.

### Product Designer @ Athelas
Jan 2021 – Jan 2022 | Mountain View, California, United States
- Founding designer shaping tools to improve patient experience and healthcare delivery.
- Conducted field research in clinics and hospitals to understand medical staff challenges and patient anxieties.
- Collaborated with marketing and hiring teams to establish an inclusive, mission-driven culture.

### Marketing & Home Staging Design Assistant @ SV Capital Group Inc
Jan 2020 – Jan 2020 | 美国 加利福尼亚州 圣荷西
- Supported digital marketing and visual storytelling across platforms including YouTube, Instagram, and WeChat.
- Collaborated with the staging team to design inviting home environments aligned with prospective buyers’ aspirations.
- Coordinated logistics for photography, 3D scans, and video production to ensure a polished market presence.
- Monitored audience engagement and inquiries, contributing to client insights through regular market updates.

### Museum Experience Representative @ San Jose Museum of Art
Jan 2018 – Jan 2020
- Served as visitor liaison and art docent; guided emotionally resonant conversations with museum guests.
- Promoted community inclusion by highlighting diverse artists and stories.

### Content Strategist @ GOSVEA Inc
Jan 2018 – Jan 2018
- Researched and developed educational content tailored to a digitally engaged audience.
- Wrote and published articles across WeChat and other social platforms to enhance visibility and audience engagement.
- Crafted a feature on cryptocurrency that significantly increased readership and community growth.


## Education
### Bachelor's degree in Digital Media Art
San José State University
Jan 2017 – Jan 2020


## Contact & Social
- LinkedIn: https://linkedin.com/in/linshiyao

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Source: https://flows.cv/shiyao
JSON Resume: https://flows.cv/shiyao/resume.json
Last updated: 2026-03-25