• Collaborate with engineering and product teams to design innovative solutions for healthcare providers, streamlining approval processes for critical medications.

• Establish and implement DesignOps to enhance design efficiency and impact through structured workflows and quality assurance measures.

• Run regular design reviews, monthly Lunch and Learns, and create comprehensive UX documentation to ensure consistency across products.

• Partner with Lead Engineer to develop standardized components for improved data integrity and increased user satisfaction.

• Redesign workflows for Prior Authorization specialists, optimizing application experience and reducing abandonment rates.

• Developed and improve innovative user experiences for emerging machine learning technologies for enterprise and distributed partners to predict business risks.

• Used Lean UX to discover high-value opportunities, manage ambiguity and complexity to build AI solutions from start to finish.

• Leveraged collaboration with product managers, engineers, data scientists, customers, and fellow designers to balance business and user needs and engineering feasibility in design solutions.

• Inspired and coached Design Intern to provide a culture of feedback to make the team and our designs better.

Clients:

• Clora - B2B platform matching life science companies with consultants.

• Mojito - Latinx dating iOS app.

• Kindred - Innovation to engage users through Instagram.

• Urban Leaf - Urban gardening e-commerce.

• Böswellness - Essential oil company, product label redesign.

Responsibilities:

• Drive the design process and product strategy, and communicate design ideas persuasively and clearly to all functions of the organization, including executives.

• Lead workshops and brainstorming sessions to collect experiences and ideas that drive alignment.

• Define user experience goals, priorities, and experiences that align with product timelines, while balancing time and quality.

• Collaborate with product managers and engineering teams to understand requirements.

• Apply human-centric design and system-thinking expertise to create and implement quality design across all devices, desktop and mobile.

• Owned the complete e-commerce experience. Defined user experience goals and priorities, and partnered closely with product manager and engineering lead to balance business and user needs.

• Led strategic projects end-to-end, while supporting team members in a fast-paced startup environment, to ensure customer satisfaction and impact revenue.

• Influenced key product decisions by independently performing direct user research that contributed to national partnership with WeWork. Used strategy decks and hi-fi mockups to communicate research results and align stakeholders.

• Collaborated across product areas to advocate for the design system, promote standards, and integrate feedback and changes. Including advocating for accessibility standards and inclusive design best practices.

• Mentored Associate Visual Designer by fostering an empowered environment that encourages creativity.

• Led design and delivery of new capabilities in iOS app to bring meditation instructors and students together through live video sessions.

• Designed user experiences at every touch point (brand, support, onboarding, sales, etc.) in the user’s journey, to be visually appealing and intuitive.

• Partnered closely with product manager and engineering lead to drive opportunities for vision and ideation.

• Provided design leadership to the product, engineering, and marketing team by providing proactive feedback and learning from each others different experiences and perspectives.