# Shoji Claus > Director of Customer Experience & Partner Enablement at Zenarmor Location: Palo Alto, California, United States Profile: https://flows.cv/shojiclaus I build the frameworks that turn complex cybersecurity into scalable business outcomes. With over 20 years of experience and a track record of 800+ successful enterprise deployments, I operate at the intersection of deep technical credibility and strategic leadership. My career has been defined by bridging the gap between innovative security platforms and the people who need to buy, deploy, sell, and trust them. As Director of Customer Experience & Partner Enablement at Zenarmor, I own the systemic success of our ecosystem. I am focused on: • Scaling CX: Driving "Time-to-First-Value" and standardizing the SASE journey from POC to production. • Empowering Partners: Translating SASE and SSE complexity into actionable playbooks and curriculums for our global partner network. • Strategic Growth: Aligning market feedback with product roadmaps to ensure our GTM motion is built for high-growth, high-trust environments. I am a servant leader committed to reducing complexity while increasing security, fostering collaboration, and equipping teams to operate with confidence. Let’s connect and secure the future together. ## Work Experience ### Director of Customer Experience & Partner Enablement @ Zenarmor Jan 2026 – Present | Cupertino, California, United States I lead the global strategy for customer success and partner readiness, ensuring Zenarmor’s SASE and SSE solutions deliver immediate, measurable value. I operate at the intersection of technical credibility and GTM execution to transform complex security requirements into scalable outcomes. Key Responsibilities & Strategic Ownership: - Customer Outcome Ownership: Own the "Time-to-First-Value" for SASE deployments by standardizing POC hygiene, success criteria, and the transition to production. - Partner Ecosystem Enablement: Empower our global partner network to transition from legacy firewall models to SASE-first architectures through technical playbooks and onboarding curriculums. - Voice of the Market: Serve as a strategic feedback loop between the field and Product/Engineering teams to refine UX, documentation, and GTM clarity. - Scalable Infrastructure: Build the internal "engine" for growth, establishing the policies, training modules, and procedures required to scale customer-facing teams. - Strategic Advisory: Act as a high-stakes escalation point and advisor for enterprise initiatives, helping partners and customers reduce security complexity while increasing protection. ### Engineer @ Information Technology Disaster Resource Center (ITDRC) Jan 2020 – Present | Region 9 Engineer at Information Technology Disaster Resource Center (ITDRC) - Volunteer - FEMA Region IX ### Domain Consultant Prisma Access Browser (Akraya) @ Palo Alto Networks Jan 2025 – Jan 2025 | Santa Clara, California, United States - Consulted Fortune 500 enterprises on secure browser deployment, Zero Trust, and SASE/ZTNA 2.0 architectures. - Successfully led a Fortune 500 Proof of Concept (POC) for Prisma Access Browser driving technical validation and wins. - Acted as a Subject Matter Expert (SME) for Data Protection, SASE/ZTNA, SWG, and DLP. - GTM Motion One initiative. - Discovery, Custom Demos, RFIs, and RFPs. ### Sales Engineer @ Next DLP Jan 2020 – Jan 2023 | California, United States Smarter People. Safer Data. Next Generation Cybersecurity and Data Protection. Combining DLP, User and Entity Behavior Analytics (AI/Machine Learning), Insider Risk Management, Contextual User Cybersecurity Training and Forensics in a lightweight, precise, unified, cloud delivered endpoint for Windows, macOS and Linux. ### Sales Engineer @ Ava Security Jan 2020 – Jan 2022 | San Francisco Bay Area We inject intelligence into our approach to security and all our solutions. We help organizations see, understand, and act on their surroundings to protect their people, business, and reputation in real-time across both cyber and physical domains. Ava Security offers best-in-class insider threat detection cybersecurity solutions and intelligent, end-to-end video security solutions to protect people, assets, and data. We help security professionals leverage embedded machine learning to recognize and investigate patterns, accurately see the whole threat picture, and respond quickly. ### Senior Sales Engineer @ Forcepoint Jan 2018 – Jan 2020 | Santa Clara, CA RISK-ADAPTIVE PROTECTION: • CARTA - Continuous Adaptive Risk and Trust Assessment • SASE - Secure Access Service Edge • Adaptive security through behavior-centric analytics. • Dynamically protect your business from identity compromise and data theft. In seconds. • Forcepoint Human-Centric Cybersecurity. CLOUD SECURITY • CASB - Cloud Access Security Broker • Email Security • Web Security NETWORK SECURITY • NGFW - Next Generation Firewall DATA & INSIDER THREAT SECURITY • DLP - Data Loss Prevention • UEBA - User & Entity Behavior Analytics • Insider Threat CROSS DOMAIN SECURITY • Data Guard • High Speed Guard • SimShield • Trusted Thin Client • Trusted Gateway System • Trusted Mail System • Trusted Print Delivery • WebShield ### Sales Engineer @ Varonis Jan 2017 – Jan 2018 | San Francisco Bay Area • Varonis Data Security Platform Sales Engineer. What we bring together is what sets us apart: a fully integrated solution focused on protecting enterprise data stored on-premises and in the cloud. Industry-leading data protection. Our platform detects insider threats and cyberattacks by analyzing data, account activity, and user behavior; prevents and limits disaster by locking down sensitive and stale data with a least privilege model; and efficiently sustains a secure state with automation. • Responsible for supporting account executives for the entire pre-sales process. • Pre and Post Sales Technical Support: Demos, Evals, Risk Assessments, RFPs, RFIs, Field Events, Training and Education, Use Cases, SME, Office Hours • Building strong relationships with customers. • Leveraging Machine Learning, User Behavioral Analytics and Data Classification to reduce Incidence Response and Remediation from months and years to hours and minutes. • Providing Enterprise Class Security: Threat Detection, Data Classification, Access Governance, Risk Reduction, Regulatory Compliance, Least Privilege Model, Global Access Remediation, Data Management, Migration, Retention, Disposition, Alert Response, Security Automation. • Operationalization of Varonis Methodology: Detect, Prevent and Sustain ### Sales Engineer @ Accellion Jan 2016 – Jan 2017 | Palo Alto, CA Leader in sales of Enterpise Security Software and Services several consecutive quarters. Responsible for supporting a team of account executives for the entire pre-sales process. This consisted of demonstrating the Accellion product portfolio, detailing Accellion's architecture: Virtual (VM, Hyper-V), Cloud (AWS, Azure), Hybrid, Physical. Scoping out and designing global, multi-site deployment efforts and supporting each product through the proof of concept process. Helping my customers securely and safely access and share their information from anywhere. ### Technical Services Engineer II - Professional Services Deployment @ Accellion Jan 2011 – Jan 2016 | Palo Alto, CA Lead Customer Deployments of Accellion Secured Servers in LAMP Environment. Project Management of numerous Enterprise, SLED and Federal Security Deployments. Providing excellent customer support, administrative and user training, best practices, and addressing use cases. Helping customers install, deploy, adopt Accellion Products. Addressing wide array of use cases and regulatory compliance. ### President @ Archangel Realty Inc. Jan 2010 – Jan 2011 | Greater Los Angeles Area • Real Estate Investing • Led/Executed Full Sales Cycle. Flipped 8 properties in less than 3 months • Email, Marketing, CRM • Mobile Device Expert, Cloud Computing, iCloud, Google Products, Google Voice, iOS, Android, BlackBerry OS ### IT Manager @ LaserPacific Media Corporation a Kodak Company Jan 2006 – Jan 2009 | Los Angeles, Managed IT Infrastructure for 6 campuses. Corporate, Production, Motion Picture, Television, Digital Intermediary, Film. Management of IT systems and projects. Led successful SOX Remediation and several successful SOX Audits: • Managing the IT infrastructure of a Television and Motion Picture multi-media post production / Digital Intermediary corporation. • Reported Directly to CFO, CTO and CEO - Advising, Training, Policy, Procedure, Project Requirements/Scope, Budgeting, Analysis, Design, Scheduling, Deployment and Management. • Managed 6 campuses. Serviced IT needs of 1000+ executives, employees and clients. • Centralization, Analysis, Prioritization, and Leadership of all IT responsibilities and Financial Systems. • Successful Remediation of Sarbanes-Oxley (SOX 404) controls, policies, procedures and enforcement. • Successfully led and passed several SOX audits. • Provided exceptional Customer Service to multimillion dollar, high profile, Hollywood clientele. • Project Management. Exceptional Leadership/ Management of numerous Concurrent Projects Including: o Recruitment, Implementation, Formation and Management of IT Department. o Financial Systems Management, Maintenance, Upgrades, Security. o Deployment of robust Exchange Alternative, calendaring and contacts server solution that is SOX 404 compliant and yielding a high ROI. Mobile Device Integration/Management (iOS, RIM, Android). o Upgraded network infrastructure, including OS X LDAP environment, centralized anti-virus, centralized storage and backup. ### CTO @ Good PC Doctors Jan 2004 – Jan 2008 | Greater Los Angeles Area IT Solutions and Consulting for SMB. Designing IT infrastructures for several Companies, Homes and Home Offices. Providing Full Range of IT services: email, Internet, Security, LAN, WAN, Wireless, Remote Services, Web hosting, Training and Education. Wide range of Client Support: Health Field, Entertainment, Research, Real Estate, Securities, Insurance, Home Offices, Students, Home. Providing Excellent Customer Support, Orientation and Service. ### Network Engineer @ SolutionReady Jan 2003 – Jan 2004 | Greater Los Angeles Area Built Webhosting company Server Farm and Network Backbone. Managed and maintained Webserver farm in Ensim environment. Colocation Management, Deployment and Migrations. Created customer service policies and procedures. ### Video Game Tester @ Naughty Dog Jan 2003 – Jan 2004 | Santa Monica, CA Worked on site at Naughty Dog as Video Game Tester for Jak 3. Worked closely with several departments at Naughty Dog to ensure a quality software product. Power tested up to +120hrs/wk. ### Hardware Engineer @ j2 Global Jan 2002 – Jan 2003 | Greater Los Angeles Area • Contract Built and Repaired Industrial VOIP Telecommunications Servers. • Created and configured colocation infrastructures. • Orchestrated worldwide server deployment and maintenance to over 100 global colocations. • Provided remote services as well as flew onsite for colocation repairs, installations and physical migrations. ### Network Administrator @ Threshold Entertainment Jan 2001 – Jan 2002 | Santa Monica, CA • Managed three Microsoft AD Domains, 200+ node multi-platform LAN and Render Farm in a Windows NT Domain - NT 4.0 and 2000 server/client, Redhat Linux, Macintosh for a Hollywood Special Effects, Multimedia and Animation Studio. • Orchestrated 100% successful recovery of LAN from catastrophic theft and vandalism of core systems. • Engineered and upgraded LAN, optimized and implemented new equipment to maximize data flow. • Designed, implemented and supported server systems, RAID file servers, Domain Controllers, email and DNS servers, as well as built Redhat Linux firewall and NAT. • Optimized and Monitored Network performance. • Responsible for evaluating, testing, and deploying vendor-supplied patches to our production environment, detecting and remedying existing vulnerabilities, and authoring and enforcing system security policies and procedures. • Implemented a Server-Client based Antivirus Solution. ## Education ### B.S. Biological Sciences in Biology, Genetics, Neuroscience, Oncology, Pharmacology, Epidemiology, Computer Science, Psychology UC Irvine ### Business and Investing Santa Monica College ## Contact & Social - LinkedIn: https://linkedin.com/in/shojic --- Source: https://flows.cv/shojiclaus JSON Resume: https://flows.cv/shojiclaus/resume.json Last updated: 2026-04-10