Collaborated with the executive, engineering, user research, and design teams to build our product development processes prior to acquisition. Led efforts to modernize Credible’s processes post-acquisition by spreading new product tools.

Gathered feedback through user research and A/B tests to improve the application UX, increasing completion rate by 27%.

Conducted a series of landing page tests to reposition CTA paths, copy, and navigation leading to an overall 60% increase in landing page to app start increase.

Guided partners from initial pitch to QA to embed insurance shopping onto 3rd party sites, contributing to 20% of user traffic.

Reduced time before a customer receives a quote by 33% by streamlining and automating operational tasks

Guided team of engineers to build new systems for tracking inventory, through developing UI with PHP and React and improvements in our android app, creating visibility on building capacity and equipment use, and directing traffic efficiently within the warehouse

Ran user interviews, usability tests, and created UI mockups to decide product requirements (95% usability score)

Developed metric definitions and SQL queries to get data points to create a Tableau dashboard to allow field leaders to have visibility into capacity constraints and labor allocation

Drove a 46% decrease in YOY criticals/1000 orders by training the IT services team to tackle the proximate issues and reprioritizing engineering resources towards investigating and fixing root causes

Led product launches with a cross-functional team of operators, training, process, and engineering at 40 buildings in 6 months