Cards Platform - US Consumer Bank [ Infrastructure ]

• Risk and Control

Client: Centene Corporation

• Provided 24/7 production support using Dynatrace, Foglight, Splunk, and FAXCOM, reducing incident resolution time by 30%

• Collaborated with teams to implement HIPAA-compliant solutions, ensuring secure handling of sensitive healthcare data

• Analyzed and optimized system performance, increasing efficiency by 25% and reducing bottlenecks by 40%

• Resolved critical incidents 50% faster, ensuring seamless operations, and applied ITIL Best Practices, improving service management by 18%

• Built a Spotify-clone recommendation system using React and Spotify APIs, improving recommendation accuracy by 25%

• Reduced image load time by 90% with NextJS image optimization and lazy loading

• Developed React components for PEGA LHC project using Storybook, collaborating with senior developers to improve user satisfaction by 15%

• Leveraged REST API and Postman for API testing, then collaborated with the Azure DevOps team to automate work item management for PBIs

• Automated data fetching from Azure Queries and report deployment to SharePoint using PowerShell scripts in Azure DevOps CI/CD pipelines, increasing productivity by 20%