•Implemented cutting-edge end-to-end features for client software, utilizing HTML, CSS, JavaScript for front-end development
and C# and MySQL for back-end, providing both enhanced user convenience and improved operational comfort.
•Seamlessly integrated Customer Relationship Management (CRM) software, such as Salesforce and HubSpot, with client
software using REST APIs, providing effortless account setup for users and ensuring efficient storage of business information.
•Developed and scheduled a script for manual tasks for support related tasks reducing average customer query resolution time by
75%.
•Reengineered existing code by applying advanced algorithms and design principles, resulting in better user experience and efficient runtime.
•Efficiently resolved customer issues by thoroughly debugging and enhancing existing software, delivering exceptional customer satisfaction