• Designing a modern, accessible website that streamlines appointment booking and enhances user interaction.

• Creating wireframes, prototypes, and high-fidelity designs to optimize usability and ensure a seamless user experience.

• Applying UX writing principles to craft clear, engaging, and user-friendly content that improves readability and accessibility.

• Developing an SEO-optimized structure to improve website discoverability and overall performance.

• Collaborating with stakeholders to align design solutions with business goals, ensuring a user-centric and effective digital experience.

In my role as a UX Designer, I conduct user research to understand and address user needs, create wireframes and prototypes for web and mobile applications, and improve accessibility in our designs. I collaborate with a talented team to implement user-centered design principles, focus on usability testing, and ensure our solutions deliver an engaging and accessible experience. This role allows me to apply my expertise in inclusive design, accessibility standards, and usability testing while enhancing client-facing materials to meet industry needs.

I worked as a Research Assistant at Care Labs under the mentorship of Dr. Tera L. Reynolds. Our ongoing project, initiated during the Fall 2023 IS 698 course on Participatory Design and Community Engagement, is titled "Hiccup Healthies." Our team, including myself and Co-PIs Rachael M. Kang and Neel Bhesaniya, seeks to address the challenges faced by international students in understanding and acquiring health insurance in the US. Having started with a successful Fall semester, our goals for the Spring 2024 semester and beyond include developing a prototype app or website, conducting comprehensive research, publishing our findings at reputable venues, and expanding our participant population. With Dr. Reynolds' guidance, we aim to contribute not only to the understanding of health insurance among international students at UMBC but also to highlight technologies that can benefit a broader audience in navigating the complexities of health insurance acquisition.

#Research #HealthInsurance #CommunityEngagement #ParticipatoryDesign