Part of backend engineering team. Worked on FIPS compliance, distributed configuration management envisioned and implemented apis for various workflows and features. Handled customer escalations, mentored and trained team members and drove multiple projects and features to completion. Developed processes for customer escalations management.
Cisco(Springpath Inc acquired by Cisco) Nov 2016 – June 2022
• Part of Springpath/Cisco-Hyperflex’s system management team which designs and builds management
APIs for the hyperflex file system.
• The management stack is built on Scala and relies heavily on zookeeper for its operations. Python and
ansible are sometimes used for minor customer support workflow utilities and tools.
• Envision, design, develop and maintain REST apis that help provision and manage the distributed file
system implemented in hyperflex.
• Rearchitected the firewall code for hyperflex which was implemented with iptables
• Design and implement Hyperflex support for several different hypervisors besides implementing
various complex system management workflows.
• Drove efforts to refactor and scale up various components to improve scalability.
• Trained and drove remote teams, interns and local engineers to implement several features and
products.
• Worked on various other disparate projects like getting Hyperflex FIPS compliance certified, Disaster
Recovery workflows etc.
• Drove multiple customer support escalations to completion while simultaneously meeting deadlines for
the regular releases.
• Independently worked with support and TAC teams to improve customer escalation process and design
features that help improve product maintainability and also incorporate diagnosability as a requirement
while designing several features.