• Led a team of 5 UX designers in end-to-end product design and delivery, enhancing user experience across multiple applications.

• Mentored 4 UX interns annually, successfully converting 2 into full-time associates, fostering talent development.

• Orchestrated design sprints with representatives from 5 departments to tackle complex challenges and create scalable systems.

• Designed engaging graphics and storyboards for an online employee training platform, enhancing user experience.

• Collaborated with cross-functional teams to develop learning solutions that maximize skill development.

• Contributed to reducing training costs and improving productivity through innovative design strategies.

• Conducted user research with over 100 contacts to identify target audience preferences.

• Developed a comprehensive year-long digital creative plan with 30/60/90 checkpoints aligned with company goals.

• Designed interactive graphics for five social media platforms, enhancing brand visibility.

• Executed monthly email marketing campaigns, reaching over 4,000 active participants and boosting engagement.

• Developed engaging campaign mock-ups and pitch decks to enhance marketing initiatives.

• Collaborated closely with the Marketing Director to refine and execute a comprehensive content strategy.

• Successfully launched a fundraiser on Instagram and Facebook, raising over $25,000 to support company recovery.

• Ensured a consistent digital presence across four social media channels, strengthening brand visibility.