Designed and implemented an agentic workflow for automated issue intake using a two-stage LLM-assisted triage pipeline, combining keyword-based filtering with MetaGen (LLM) semantic analysis to classify, prioritize, and route Windows developer environment issues from Workplace into automated task workflows.

Built and maintained internal full-stack OKR and SLA management tools using React, TypeScript, GraphQL, Hack/PHP, and JavaScript, including date-range filtering, team selectors, and data visualization dashboards powered by HighCharts and Scuba.

Developed scalable, accessible React applications optimized for cross-browser compatibility, performance, and long-term maintainability in a large internal platform ecosystem.

Partnered closely with backend and infrastructure teams to improve API performance, SLA instrumentation, and telemetry pipelines, reducing response times by 30% and improving system observability.

Wrote Python automation scripts to streamline developer workflows, validate data pipelines, and integrate metrics into dashboards; deployed and operated these services on AWS-based infrastructure.

Actively collaborated in Agile Scrum teams, participating in sprint planning, standups, retrospectives, and technical design reviews, while tracking work and documentation through Jira and Confluence.

Worked on the development of a cutting-edge Revenue Cycle Management (RCM) solution at XIFIN, utilizing Java, Spring Boot, Spring Security OAuth 2.0, JWT, and microservices. Contributed to the design and implementation of a robust system that optimized financial processes, enhanced operational efficiency, and ensured compliance with industry standards.

Leveraged Ajax calls, domain mapper objects, and HTTP verbs in conjunction with Spring MVC architecture to develop efficient and responsive controllers for XIFIN. Implemented robust and scalable solutions, ensuring seamless communication between client and server and delivering exceptional user experiences.

Demonstrated prowess in crafting impeccable code using Java, Spring Boot, Spring Security, and Spring Web Services, resulting in the development of cutting-edge Single Page Web Applications with jQuery, React, HTML5, CSS3, and Bootstrap.

Leveraged the advanced capabilities of Docker, OpenShift and Kubernetes platforms as a Customer Success Manager (CSM) to ensure flawlessly orchestrated deployment, scaling, and management of cloud-native applications, while guaranteeing an unparalleled user experience.

Streamlined and optimized billing processes through astute utilization of client statement engines, significantly enhancing accuracy and efficiency in client statement generation and delivery.

Exhibited exceptional proficiency in employing Selenium WebDriver to meticulously automate web testing, thereby elevating the quality and reliability of web applications to unparalleled heights.

Increased automated test coverage to 95 percent with Jest, React Testing Library, and Cypress, while supporting DevOps pipelines using AWS, Docker, and Kubernetes

Leveraged Java, Spring Boot, Spring Security OAuth 2.0, JWT, and microservices to enhance security, scalability, and modular architecture.

Pioneered the integration of advanced WebSocket systems (web Adapters) to seamlessly enable web phone integrations for Linux and Virtual Desktop Environments. Engineered an unparalleled logging system for the web Adapter, ensuring the prompt resolution of JavaScript errors and bolstering application stability

Developed a Chromium Embedded Framework (CEF) with a focus on facilitating embedded browser use cases in third-party applications.

Proficiently harnessed the transformative power of Docker, Kubernetes, and Jenkins to establish a resilient and automated infrastructure. Streamlined the continuous integration and deployment processes, achieving exceptional efficiency and reliability.

Implemented a comprehensive and robust tech solution, encompassing meticulous unit test cases and end-to-end (e2e) test cases. Conducted thorough testing using Test Cafe, ensuring exceptional quality and reliability. Actively contributed to technical debt evaluation and problem-solving efforts, driving continuous improvement and optimization of the application.

Employed technologies such as gulp, PostCSS, and webpack to optimize the development workflow and ensure efficient resource management.

Demonstrated exceptional proficiency in Java and microservices, leveraging Maven for streamlined dependency management. Facilitated seamless build processes and successful deployment of applications to containers, application servers, and version repositories.

Showcased expertise in creating scalable and resilient systems capable of handling high loads and complex business logic.

Played a pivotal role in advancing the front-end infrastructure, improving the user interface and overall performance of Talent Data Exchange.

Employed React, TypeScript, and Redux to deliver a seamless and engaging user experience. Implemented state-of-the-art tools like gulp, PostCSS, and webpack to optimize the development workflow and maximize resource utilization.