# Silvia R M > Software Engineer at Meta via Sigma Connectivity Inc Location: San Diego, California, United States Profile: https://flows.cv/silviarm I enjoy building scalable software and have been increasingly focusing on AI-driven systems. I spend time outside work learning about LLMs and automation through hands-on projects. As a software engineer, I like owning features end to end and using AI to make systems smarter and more efficient. ## Work Experience ### Senior Software Engineer @ Meta @ Sigma Connectivity Jan 2023 – Present | Carlsbad, CA • Architected and automated Windows Developer Environment setup using Chef, Chocolatey, and RL CLI, reducing developer onboarding time by 40% and improving build reproducibility for Horizon Social VR projects. • Designed and implemented an agentic workflow for automated issue intake using a two-stage LLM-assisted triage pipeline, combining keyword-based filtering with MetaGen (LLM) semantic analysis to classify, prioritize, and route Windows developer environment issues from Workplace into automated task workflows. • Built and maintained internal full-stack OKR and SLA management tools using React, TypeScript, GraphQL, Hack/PHP, and JavaScript, including date-range filtering, team selectors, and data visualization dashboards powered by HighCharts and Scuba. • Developed scalable, accessible React applications optimized for cross-browser compatibility, performance, and long-term maintainability in a large internal platform ecosystem. • Partnered closely with backend and infrastructure teams to improve API performance, SLA instrumentation, and telemetry pipelines, reducing response times by 30% and improving system observability. • Wrote Python automation scripts to streamline developer workflows, validate data pipelines, and integrate metrics into dashboards; deployed and operated these services on AWS-based infrastructure. • Actively collaborated in Agile Scrum teams, participating in sprint planning, standups, retrospectives, and technical design reviews, while tracking work and documentation through Jira and Confluence. ### 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 @ XIFIN, Inc. Jan 2022 – Jan 2023 | San Diego, California, United States • Developed and maintained backend services using Java Spring Boot within a microservices architecture to support healthcare revenue cycle management workflows •Worked on the development of a cutting-edge Revenue Cycle Management (RCM) solution at XIFIN, utilizing Java, Spring Boot, Spring Security OAuth 2.0, JWT, and microservices. Contributed to the design and implementation of a robust system that optimized financial processes, enhanced operational efficiency, and ensured compliance with industry standards. •Leveraged Ajax calls, domain mapper objects, and HTTP verbs in conjunction with Spring MVC architecture to develop efficient and responsive controllers for XIFIN. Implemented robust and scalable solutions, ensuring seamless communication between client and server and delivering exceptional user experiences. •Demonstrated prowess in crafting impeccable code using Java, Spring Boot, Spring Security, and Spring Web Services, resulting in the development of cutting-edge Single Page Web Applications with jQuery, React, HTML5, CSS3, and Bootstrap. •Leveraged the advanced capabilities of Docker, OpenShift and Kubernetes platforms as a Customer Success Manager (CSM) to ensure flawlessly orchestrated deployment, scaling, and management of cloud-native applications, while guaranteeing an unparalleled user experience. •Streamlined and optimized billing processes through astute utilization of client statement engines, significantly enhancing accuracy and efficiency in client statement generation and delivery. •Exhibited exceptional proficiency in employing Selenium WebDriver to meticulously automate web testing, thereby elevating the quality and reliability of web applications to unparalleled heights. •Increased automated test coverage to 95 percent with Jest, React Testing Library, and Cypress, while supporting DevOps pipelines using AWS, Docker, and Kubernetes ### 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 @ RingCentral Jan 2021 – Jan 2022 | 𝘉𝘦𝘭𝘮𝘰𝘯𝘵, 𝘊𝘢𝘭𝘪𝘧𝘰𝘳𝘯𝘪𝘢, 𝘜𝘯𝘪𝘵𝘦𝘥 𝘚𝘵𝘢𝘵𝘦𝘴 • Designed and developed software features for enterprise customers in a virtual desktop environment using RingCentral communications software. Upgraded web Adapter-desktop to TypeScript and upgraded web Adapter virtual desktop infrastructure SDK based on sip.js 0.20.0. • Leveraged Java, Spring Boot, Spring Security OAuth 2.0, JWT, and microservices to enhance security, scalability, and modular architecture. • Pioneered the integration of advanced WebSocket systems (web Adapters) to seamlessly enable web phone integrations for Linux and Virtual Desktop Environments. Engineered an unparalleled logging system for the web Adapter, ensuring the prompt resolution of JavaScript errors and bolstering application stability • Developed a Chromium Embedded Framework (CEF) with a focus on facilitating embedded browser use cases in third-party applications. • Proficiently harnessed the transformative power of Docker, Kubernetes, and Jenkins to establish a resilient and automated infrastructure. Streamlined the continuous integration and deployment processes, achieving exceptional efficiency and reliability. ### 𝗝𝘂𝗻𝗶𝗼𝗿 𝗙𝗿𝗼𝗻𝘁-𝗘𝗻𝗱 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 @ RingCentral Jan 2021 – Jan 2021 | 𝘍𝘰𝘳𝘵 𝘓𝘢𝘶𝘥𝘦𝘳𝘥𝘢𝘭𝘦, 𝘍𝘭𝘰𝘳𝘪𝘥𝘢 • Spearheaded the enhancement of the RingCentral application by seamlessly integrating the "Add note to note results page" feature, leveraging the power of React, TypeScript, and MobX. Elevated the user experience by providing a seamless and intuitive note-taking functionality. • Implemented a comprehensive and robust tech solution, encompassing meticulous unit test cases and end-to-end (e2e) test cases. Conducted thorough testing using Test Cafe, ensuring exceptional quality and reliability. Actively contributed to technical debt evaluation and problem-solving efforts, driving continuous improvement and optimization of the application. ### 𝗙𝘂𝗹𝗹 𝗦𝘁𝗮𝗰𝗸 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 @ Brightfield Jan 2020 – Jan 2020 | New York, New York, 𝘜𝘯𝘪𝘵𝘦𝘥 𝘚𝘵𝘢𝘵𝘦𝘴 • Developed the front-end architecture for Talent Data Exchange, utilizing React, TypeScript, and Redux. Achieved significant enhancements in user experience and overall performance, while ensuring seamless integration of key features. • Employed technologies such as gulp, PostCSS, and webpack to optimize the development workflow and ensure efficient resource management. • Demonstrated exceptional proficiency in Java and microservices, leveraging Maven for streamlined dependency management. Facilitated seamless build processes and successful deployment of applications to containers, application servers, and version repositories. • Showcased expertise in creating scalable and resilient systems capable of handling high loads and complex business logic. • Played a pivotal role in advancing the front-end infrastructure, improving the user interface and overall performance of Talent Data Exchange. • Employed React, TypeScript, and Redux to deliver a seamless and engaging user experience. Implemented state-of-the-art tools like gulp, PostCSS, and webpack to optimize the development workflow and maximize resource utilization. ### Software Engineer @ Hexaware Technologies Jan 2017 – Jan 2018 | India • Orchestrated seamless application state management, ensuring flawless updates to the store and subscribed components for smooth operation and optimal performance. • Created highly reusable TypeScript components and services, implementing a component-based architecture that efficiently consumes REST APIs and maximizes code efficiency. • Conducted meticulous unit testing using Power Mockito to establish a robust and reliable codebase, guaranteeing exceptional quality and stability. ## Education ### 𝙈𝙖𝙨𝙩𝙚𝙧'𝙨 𝙞𝙣 𝘾𝙤𝙢𝙥𝙪𝙩𝙚𝙧 𝙎𝙘𝙞𝙚𝙣𝙘𝙚 in 𝘊𝘰𝘮𝘱𝘶𝘵𝘦𝘳 𝘚𝘤𝘪𝘦𝘯𝘤𝘦 Wichita State University Jan 2018 – Jan 2020 ### 𝘽𝙖𝙘𝙝𝙚𝙡𝙤𝙧 𝙤𝙛 𝙀𝙣𝙜𝙞𝙣𝙚𝙚𝙧𝙞𝙣𝙜 in 𝘐𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯 𝘚𝘤𝘪𝘦𝘯𝘤𝘦 𝘢𝘯𝘥 𝘌𝘯𝘨𝘪𝘯𝘦𝘦𝘳𝘪𝘯𝘨 Visvesvaraya Technological University ## Contact & Social - LinkedIn: https://linkedin.com/in/silviaraju --- Source: https://flows.cv/silviarm JSON Resume: https://flows.cv/silviarm/resume.json Last updated: 2026-03-29