Account: United Parcel Service (USA)

Project: HR Analytics

Roles and Responsibilities:

• Developed a system for UPS to schedule Road Tests and Orientation Programs for candidates, enabling its trends and visualizations in Power BI dashboards.

• Developed automated Business solution platform for on-ground recruitment team to integrate with Automatic Dialer System (NICECX).

• Responsible for daily tracking and deploying Client facing visuals in Power BI.

• Created multiple dashboards for stakeholders in Excel and Power BI aiding them in driving business decisions.

• Developed an ETL Pipeline and reporting solutions from scratch using Python and SQL.

• Provided technical support for existing codes and automated multiple manual procedures with Python and SQL and shell scripting.

• Designed and implemented RESTFUL APIs for efficient data retrieval.

• Predictive Models: Developed Inferential Analysis and ML models (Logistical regression) to predict factors affecting No Show Rate of workers.

• Strategic Analysis: Segmentation and descriptive analysis to Target (Most to Gain Locations) and further target candidates at certain stages to gain maximum optimized hiring and achieve KPI targets.

• Operational Reporting: Preparing Ad hoc operational reports reactive to business requirements such as Peak Season specific demands through SQL queries on large datasets.

• Drafted documents that outlined processes, procedures, and best practices related to projects analytical outcomes.

Account : Vodafone Netherlands

Applicaitions : OMS, CRM, Inventory, Portals

• Worked on development of OMS ,CRM and Inventory systems.

• Built interactive dashboards in Kibana (ELK), Grafana and Power BI(Monitoring).

• Setup alerting rules and thresholds in Grafana's Alerting and Monitoring features by gathering data from multiple sources.

• Deploy Elasticsearch on various environments including cloud platforms such as AWS.

• Handled Amdocs OMS and CRM applications, their production issues, defects, code fixes, maintenance and deployments.

• Managed applications such as UBUY, AXI, portals responsible for Vodafone's sales and stock management systems and their flows via Grafana, Kibana, Rabbit MQ and MS Biztalk.

• Communicating with multiple onsite/ offshore teams responsible for upstream or downstream applications.

• Tested new versions of software applications prior to their release into production environment.

• SRE, Process assessment, management, and improvement along with Functional documentation and technical specifications creation with leadership in Multiple Projects.

• Plan, execute and monitor the SW development process for production application maintenance.

• Investigate issues by reviewing/debugging code and providing fixes (analyzes and fixes bugs) and workarounds, review changes for operability to maintain existing software solutions, highlight risks and help mitigate risks from technical aspects.

• Helping to bring continuous improvements/efficiencies to the software or business processes by utilizing software engineering tools and various innovative techniques, and reusing existing solutions.

• Lead discussions related to product/application/modules/team (for example, leads technical design reviews).

• Involved in fixing issues raised by QA team & Customers.

• Providing technical expertise to team .

• Mentoring and knowledge sharing with Business scrums and new joiners.

Industry: Telecommunications

Accounts Handled: Vodafone UK and Vodafone Group

Applications: Mediation, Wholesale Billing

• Development and Maintenance of Mediation and Rating systems for Vodafone UK Billing Applications, responsible for processing telecom records eligible for rating/pricing.

• Automation of monotonous tasks, deployments, ticket closures and testing procedures using Python, SQL, Selenium, Ginger and Jenkins.

• Optimized code for performance and scalability in Python, reducing page load time and supporting quick completion of system drains.

• Analyzing traffic volumes based on several criterions such as origin, frequency of records.

• Analyzing records failed or dropped during filtering of systems, observing trends, investigating issues and providing fixes in Wholesale Billing and Mediation for Vodafone UK.

• Responsible for developing, scheduling and monitoring Maestro system jobs for multiple applications.

• Multiple Onsite visits for training/takeover of new projects.

• Developed and implemented strategies for successful customer service experience.

• Researched and resolved complex application problems in a timely manner.

• Debug, fix, test and deployed code for preventing potential application issues.

• Completed root cause analysis on routine and complex problems and provided permanent code fixes.

• Monitored system performance metrics with operations team to identify areas of improvement or potential problems.

• Prepared comprehensive documentation regarding procedures, processes, best practices.

• Participated in design reviews for upcoming products and features as well as end-user testing.

• Tested new versions of software applications prior to their release into production environment.

• Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.