# Simarpreet .

> Python | SQL| Automations | Web Development | BSS | Software Engineer| Artificial Intelligence | Machine Learning | Power BI | AWS

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/simarpreet

To achieve a position that will allow me to use my skills, educational background and ability to work well with people in order to grow personally and professionally. I want to excel in the field of Software Engineer

## Work Experience
### Software Developer @ Superior Court of California, County of Alameda
Jan 2024 – Present | California, United States

### AI Engineering Senior Analyst @ Accenture
Jan 2022 – Jan 2023 | Gurugram, Haryana, India
Account: United Parcel Service (USA)
Project: HR Analytics 
Roles and Responsibilities:
•Developed a system for UPS to schedule Road Tests and Orientation Programs for candidates, enabling its trends and visualizations in Power BI dashboards.
•Developed automated Business solution platform for on-ground recruitment team to integrate with Automatic Dialer System (NICECX).
•Responsible for daily tracking and deploying Client facing visuals in Power BI.
•Created multiple dashboards for stakeholders in Excel and Power BI aiding them in driving business decisions.
•Developed an ETL Pipeline and reporting solutions from scratch using Python and SQL.
•Provided technical support for existing codes and automated multiple manual procedures with Python and SQL and shell scripting.
•Designed and implemented RESTFUL APIs for efficient data retrieval.
•Predictive Models: Developed Inferential Analysis and ML models (Logistical regression) to predict factors affecting No Show Rate of workers.
•Strategic Analysis: Segmentation and descriptive analysis to Target (Most to Gain Locations) and further target candidates at certain stages to gain maximum optimized hiring and achieve KPI targets.
•Operational Reporting: Preparing Ad hoc operational reports reactive to business requirements such as Peak Season specific demands through SQL queries on large datasets.
•Drafted documents that outlined processes, procedures, and best practices related to projects analytical outcomes.

### Software Engineer @ Amdocs
Jan 2018 – Jan 2020
Account : Vodafone Netherlands
Applicaitions : OMS, CRM, Inventory, Portals

•Worked on development of OMS ,CRM and Inventory systems.
•Built interactive dashboards in Kibana (ELK), Grafana and Power BI(Monitoring).
•Setup alerting rules and thresholds in Grafana's Alerting and Monitoring features by gathering data from multiple sources.
•Deploy Elasticsearch on various environments including cloud platforms such as AWS.
•Handled Amdocs OMS and CRM applications, their production issues, defects, code fixes, maintenance and deployments.
•Managed applications such as UBUY, AXI, portals responsible for Vodafone's sales and stock management systems and their flows via Grafana, Kibana, Rabbit MQ and MS Biztalk.
•Communicating with multiple onsite/ offshore teams responsible for upstream or downstream applications.
•Tested new versions of software applications prior to their release into production environment.
•SRE, Process assessment, management, and improvement along with Functional documentation and technical specifications creation with leadership in Multiple Projects.
•Plan, execute and monitor the SW development process for production application maintenance.
•Investigate issues by reviewing/debugging code and providing fixes (analyzes and fixes bugs) and workarounds, review changes for operability to maintain existing software solutions, highlight risks and help mitigate risks from technical aspects.
• Helping to bring continuous improvements/efficiencies to the software or business processes by utilizing software engineering tools and various innovative techniques, and reusing existing solutions.
• Lead discussions related to product/application/modules/team (for example, leads technical design reviews).
• Involved in fixing issues raised by QA team & Customers.
• Providing technical expertise to team .
• Mentoring and knowledge sharing with Business scrums and new joiners.

### Associate Software Support Engineer @ Amdocs
Jan 2016 – Jan 2018 | Gurugram, Haryana, India
Industry: Telecommunications
Accounts Handled: Vodafone UK and Vodafone Group
Applications: Mediation, Wholesale Billing

•Development and Maintenance of Mediation and Rating systems for Vodafone UK Billing Applications, responsible for processing telecom records eligible for rating/pricing.
•Automation of monotonous tasks, deployments, ticket closures and testing procedures using Python, SQL, Selenium, Ginger and Jenkins.
•Optimized code for performance and scalability in Python, reducing page load time and supporting quick completion of system drains.
•Analyzing traffic volumes based on several criterions such as origin, frequency of records.
•Analyzing records failed or dropped during filtering of systems, observing trends, investigating issues and providing fixes in Wholesale Billing and Mediation for Vodafone UK.
•Responsible for developing, scheduling and monitoring Maestro system jobs for multiple applications.
•Multiple Onsite visits for training/takeover of new projects.
•Developed and implemented strategies for successful customer service experience.
•Researched and resolved complex application problems in a timely manner.
•Debug, fix, test and deployed code for preventing potential application issues.
•Completed root cause analysis on routine and complex problems and provided permanent code fixes.
•Monitored system performance metrics with operations team to identify areas of improvement or potential problems.
•Prepared comprehensive documentation regarding procedures, processes, best practices.
•Participated in design reviews for upcoming products and features as well as end-user testing.
•Tested new versions of software applications prior to their release into production environment.
•Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.


## Education
### Master of Technology - MTech in Information Technology
Lovely Professional University


## Contact & Social
- LinkedIn: https://linkedin.com/in/simarpreet-853467b9

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Source: https://flows.cv/simarpreet
JSON Resume: https://flows.cv/simarpreet/resume.json
Last updated: 2026-04-11