# Simon Lo > Director, Product Design at ServiceNow Location: San Jose, California, United States Profile: https://flows.cv/simonlo I'm a digital designer with over 20 years of designing innovative web experiences and SaaS products that drive measurable impact. I progressed from being the sole designer at early-stage startups to leading global teams of UXers, visual designers, and front-end developers at Fortune 500 companies. During my career, I've launched over 100 pixel-perfect web and mobile projects for some of the biggest tech brands and intellectual properties in the world. I currently lead an extraordinary team of visual designers at ServiceNow. ## Work Experience ### Director of Product Design @ ServiceNow Jan 2026 – Present | Santa Clara, CA ### Sr. Manager of Product Design (Design Studio) @ ServiceNow Jan 2021 – Jan 2026 | Santa Clara, CA ### UX Design Leader @ Equinix Jan 2021 – Jan 2021 | Sunnyvale, California, United States ### Sr. UX Design Manager @ McAfee Jan 2019 – Jan 2021 | San Jose, California, United States Led a global team of nine UX designers, front-end developers, project managers, and data analysts who were responsible for the visual design, UX/UI, and front end of McAfee Enterprise's web properties. Establish web brand guidelines and best practices across the entire company. Key accomplishments included: • Increased CTRs on campaign landing pages by 20% by analyzing A/B test results. • Lowered bounce rates by 44%, increased average time-on-page from 2:29 to 3:44 minutes, and reduced call volumes by 8% by conducting user research to enhance the product pages. • Multiplied Google page speed scores 7x by optimizing the HTML, CSS, and JS. • Boosted SEO rankings to the first page by optimizing keywords and content. • Streamlined AEM components to improve turnaround time for page-building by 3x. • Four-time recipient of the MVP Award (formerly Red Knight Award) for high-impact job performance. • Nurtured a high-performance team atmosphere by seeking to help team members achieve individual goals while advancing the company mission. ### UX Design Manager @ McAfee Jan 2017 – Jan 2018 | Santa Clara, California, United States ### Lead UX Designer @ Intel Corporation Jan 2015 – Jan 2017 | Santa Clara, California, United States • Instrumental in introducing the new online brand with a focus on updating 500 pages in 12 languages, which included cybersecurity offerings, threat information, and resources. • Provided hands-on leadership during the full lifecycle of the website, which included competitive analysis, information architecture, wireframing, prototyping, UI design, HTML/CSS coding, defining CMS requirements, and testing while ensuring a mobile-first approach. • Achieved average time-on-page increase of 30% from mobile users compared to the prior non-responsive version. ### Sr. UX Designer @ McAfee Jan 2009 – Jan 2015 | Santa Clara, California, United States I was the lead designer for all of McAfee Enterprise’s web properties that included the corporate website, campaign pages, lead generation forms, partner portal, sales portal, and intranet. Acquired by Intel and rebranded as Intel Security in 2015. ### Creative Services Manager @ Winster, Inc. Jan 2007 – Jan 2009 | San Mateo, California, United States • Managed all aspects of the visual/UX/UI design for Winster’s Flash-based games, social networking features, website, and landing pages. • Grew player subscriptions by 3x with design contributions to 4 new games and community/social networking functionality. ### UX Design Lead @ Navio Systems Inc. Jan 2005 – Jan 2007 | Cupertino, California, United States • Decreased turnaround time and grew the client base by developing customizable, cross-browser/platform, scalable, and reusable HTML/CSS templates. • Designed over 100 digital download storefronts within a year for high-profile brands such as Pirates of the Caribbean, Transformers, Jessica Simpson, MasterCard, Walmart, Jennifer Lopez, Scarface, and Cars. ### Sr. UX Design Director @ Web.com Jan 2003 – Jan 2005 | Bethel, Connecticut, United States I rejoined Web.com and got promoted to Sr. UX Design Director. ### Product Design Manager @ Numeta Software Inc. Jan 2001 – Jan 2002 | San Jose, California, United States • Grew the Enterprise customer base 4x by redesigning the UI for Numeta’s web-based applications for component lifecycle management, standardization, classification, and data aggregation. • High-profile customers included Lucent, Vishay, Cypress, Nvidia, Extreme Networks, Dell, Compaq, and Solectron. ### Creative Director @ Web.com Jan 2000 – Jan 2000 | Hayward, California, United States • First designer and employee number 4. • Established the visual brand, developed the UI for the first TinyURL service, and saw a 3x conversion increase by redesigning the UX for the hosting, domain registration, billing, and service products and technologies. • Rejoined in 2003 as Sr. UX Design Director. ## Education ### Bachelor Of Arts in Art and Digital Media University of California, Santa Cruz ## Contact & Social - LinkedIn: https://linkedin.com/in/simonclo - Portfolio: https://www.simonlo.co --- Source: https://flows.cv/simonlo JSON Resume: https://flows.cv/simonlo/resume.json Last updated: 2026-04-13