Growth and monetization

Work in these spaces:

• Onboarding and Adoption

• Pricing and Buying

• Connector setup and continued success

OSIsoft is a B2B enterprise software company that empowers process-based industries by providing infrastructure, management, and visualization of time-series data. As a User Experience designer, I simplify big, complex problems into manageable solutions for a large variety of user types.

Presently, I’m working on projects related to OSIsoft Cloud Services, a platform which enables our users to upload and share data, perform analytics, and leverage third party applications. 

In the past, I’ve led strategy and design on Manageability tools, catered to managing and maintaining the health of thousands of software components.

Being part of a small design team also means I wear many hats from product conception to delivery- researcher, designer, prototyper, and teach design practices to interested parties.

My primary role at this job is to diagnose, troubleshoot, and resolve technical issues for all OSIsoft software. We have hundreds of products and I have successfully resolved over 1000+ cases.

I have also traveled to customer's facilities and perform on-site installations, upgrades, and tuneups as a field service engineer. I have also taught external classes for customers both at company headquarters and off-site.

Having worked for two years, I took on additional responsibility as a phone trainer for new customer support engineers. I've helped onboard new CSEs by phone personalized 1:1 phone training and coaching.

In addition to these responsibilities, I have also worked on graphic design and UX projects for the department including designing badges, designing an welcome newsletter for on-boarding new customers, providing UX feedback and mockups on small projects, and being the UX and Visual Design expert on an internal project.